Help needed - "cannot download the folio on your local drive.

Hello

(WARNING: for the first time post :-))

I have trouble downloading my folio published. During the last 24 hours I repeatedly get the following error (after a long wait with the status 'Preparation content by downloading... ") on different computers (Mac/PC) and browsers:

An error occurred during the export of the folio

Could not download the folio on your local drive

My first version is delivered to an Android app (created using the viewer Builder) and has been incorporated into an iOS app (also created using View Designer).  All this worked without any problems and I can export this now.

In order to optimize the folio for the new iPad, I decided to use the PDF option that required me to rebuild the folio.  The content is identical to the bar a few dates changed from 2011 to 2012.  I just need to export the folio so I can incorporate into an update iOS application.  The folio is not (at this stage) given to the Android app.

I hope someone can help :-)

Andrew

Edit: Using the new Adobe Content Viewer I see TWO versions of the folio - one with the lightning bolt blue - but maybe that's normal?

Hi Philippe,.

Thanks for the reply.  After a lot of testing, I discovered that my preview of the cover images were the problem.  I've been using PNG files and when I used the versions JPG export worked.

Maybe that's a one-time problem, but I thought I'd share the solution in any case.

Kind regards

Andrew

Tags: Digital Publishing Suite

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