Help of blackBerry Smartphones that I can't use my scroll

I can't use my scroll on my curve 9300 all I can do is scream and respond when someone calls me... I can't get to my text messages or menu nothing. It doesn't stay on top of my screen and don't move I took out my battery for the 15 sec and put this back in did not nothing I can even use the key enter either get very frustrating with it please help me thanks

Hello

Welcome to the BB community...

When it is necessary, Curve 9300, then you trackpad and not a scroll...

Try these steps, could help u...

A traction battery restart (remove the battery if your BB is on)... now press the trackpad n hold for 3-5 seconds... Repeat the n 1 - 2 times, and then reinsert the battery n let your BB start... now, see if your trackpad works or not... even if your trackpad starts to work, this could be a temporary solution...

For permanent solution, visit BB Service n get your trackpad replaced... Take a backup b4 that cz after the replacement, the operating system is reinstalled...

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