HELP Please cannot run 6 items or download trial of 8 items
Apologies, I think I can I have posted in the wrong forum before.
I have two problems with Adobe Elements.
The first is that I can't get 6 items to run on my new laptop, an Acer 5535, with 4 GB of ram, a 320 GB HDD and almost any other load. Works on Vista Home Premium with service pack 2.
I bought elements 6 to run on my pc, also under Vista Home Premium it performed perfectly, but he refuses to go on the laptop. Installation fine, but when I try to open the program as an administrator or user, I just get the cursor activity a few seconds and then nothing!
The Task Manager show nothing! But if I try to remove or repair the program via Control Panel the report says that some of the required files are used by the Elements 6 and it must be closed before repair can begin!
So, frustrated using my 6 existing items, I tried to download a trial of 8 elements, obviously no interest in buying just, if it will be as reluctant to run on the laptop as Elements 6.
The problem is now that starts downloading all that I being the screen 'Your Adobe Download begins' with a bar that regularly travel through the bottom of progression, flashing of «pending www.adobe.com...» "to"waiting for trials.adobe.com... ""transfer of data of trials.adobe.com... ". ", it all sounds hopeful but it has worked for more than 4 hours on a good broadband connection! In addition, everything that happens seems suspiciously regular, never a longer transfer, not long enough for me to read the details easily. I filmed them and then watched in mow slow for details.
So, my question is, the download is happening and if this is the case, what are the chances of running 8 elements when Elements 6 will not? Or any ideas how I can get my 6 existing items to run on the laptop?
Any help or suggestions most welcome
This article has been edited to add - I can tell you an under-Achiever. Using a pc, also running vista, I was able to download the test program 8 elements in 45 minutes. Copied on the Acer it installed without a problem, and so far (!) seems to work fine. I would like to still be able to run E6 on the Acer but it becomes at least I work again.
Any idea when will be released E8 on disc in the United Kingdom. Downloads are good, but I wish I had something tangable for my money.
Thank you very much
JohnandPearl
I bought elements 6 to run on my pc, also under Vista Home Premium it performed perfectly, but he refuses to go on the laptop. Installation fine, but when I try to open the program as an administrator or user, I just get the cursor activity a few seconds and then nothing!
Try to install the update of the License Manager service:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-FAQ.htm#_Install_the_licensing-s service
Regarding the failed attempts at downloading, were you using Firefox? Akamai Download service that uses Adobe seems not to be compatible with all versions of Firefox.
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