Help uninstalling the printer HP 3050 J610 series

Bought the HP 3050, tried installing the software. When he came to plug the USB cable from my computer would not recognize the USB. Shortly after my mouse (which was plugged into the USB port) stopped working, my expansion drive (USB) was more accessible. I tried to uninstall the HP software and it would not allow me. He told me that I needed service Pack3 on my computer that I've had. I returned the printer and now CSR from HP will help me NOT uninstall the program that crippled my computer. Can someone help me?

Hi shawnbarker924,

We recommend that you restore the computer to an earlier time and check the result.
See How to restore Windows XP to a previous state

Once you have restored the computer, try to reinstall the HP printer and check the result.
Note: We recommend that you follow the HP printer with the printer installation guide/manual to install successfullyOR check HP site for instructions.

See also Add a printer attached to your computer

For further assistance, contact HP Support Forums.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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