Hey I have windows 10 and cc 2015 photoshop keeps crashing here is the error report:

Log name: Application

Source: Application error

Date: 09/02/2015 11:26:53

Event ID: 1000

Task category: (100)

Level: error

Keywords: Classic

User: n/a

Computer: myPC

Description:

The failing application name: Photoshop.exe, version: 16.0.1.168, time stamp: 0x55af6140

The failed module name: atio6axx.dll, version: 6.14.10.13399, time stamp: 0x55bfc60d

Exception code: 0xc0000005

Offset: 0x00000000001752f6

ID of the process failed: 0x114c

Start time of application vulnerabilities: 0x01d0e50cfe28b35e

The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Path of the failing module: C:\WINDOWS\SYSTEM32\atio6axx.dll

Report ID: 489f5592-2ce8-4e83-9a71-95309651eba0

Faulting full name of the package:

ID of the failed package-parent application:

The event XML:

" < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "

<>System

< name of the provider = 'Error of Application' / >

< qualifiers EventID = '0' > 1000 < / EventID >

< niv.2 > < / level >

< task > 100 < / task >

< Keywords > 0 x 80000000000000 < / keywords >

< TimeCreated SystemTime = "" 2015-09 - 01 T 23: 26:53.000000000Z "/ >"

< EventRecordID > 2029 < / EventRecordID >

Application of < channel > < / Channel >

myPC < computer > < / computer >

< security / >

< / system >

< EventData >

Photoshop.exe < data > < / data >

< data > 16.0.1.168 < / data >

< data > 55af6140 < / data >

< data > atio6axx.dll < / data >

< data > 6.14.10.13399 < / data >

< data > 55bfc60d < / data >

c0000005 < data > < / data >

< data > 00000000001752f6 < / data >

< data > 114 c < / data >

< data > 01d0e50cfe28b35e < / data >

C:\Program Files\Adobe\Adobe Photoshop 2015\Photoshop.exe < data > CC < / data >

< Data > C:\WINDOWS\SYSTEM32\atio6axx.dll < / data >

< data > 489f5592-2ce8-4e83-9a71-95309651eba0 < / data >

< data >

< / data >

< data >

< / data >

< / EventData >

< / event >

Hi Cozbro,

Hope you are doing very well.

Please, try the steps mentioned below.

First go to the web link AMD Catalyst 15.8 Beta Driver for Windows and install updates to the graphics drivers available in case it does not ne pas travailler work for you, so please treat the steps mentioned below.

  • Open Device Manager
  • Expand display drivers
  • Right-click on the graphics card AMD
  • Click on update driver software
  • Select Browse my computer for driver software
  • Click on let me pick from a list of device drivers
  • And now select Standard VGA

Snap shots attached-

Note- Right-click on AMD, Intel, you will see

Note- Click on let me pick from a list of device drivers




Step 1: Launch now PS and see if it opens.

Step 2: If it opens very well then are the steps mentioned below to disable PS to use the graphics processor.

Step 3: Click on edit - Preferences - performance use turn off graphics card option.

Step 4: Press the return/enter key and close the Psalm

Step 5: After completing the above steps, make sure you return on the ordinary properties of graphics card.

Step 6: PS open again and check if it opens correctly.

Note: Make sure that you go back to Device Manager and go back to the original properties of your graphics card driver.

Please let us know if this helps

Concerning

Rohit

Tags: Photoshop

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