Hi, I am trying to get Adobe Creative cloud with a license that was buyed in the United States, and I'm a french user.
This message is displayed:
"The country where your license was purchased is not that of your identification code Adobe try to connect with a different Adobe ID or contact us if necessary."
I tried to change the country in my adobe account, but it did not work either.
I tried to create a new Adobe ID, but... It did not work.
You have an idea to help me please?
I am a Mac user.
Thank you very much!
Muriel
Hi Muriel,.
Your billing address and credit card must be in the country where you bought.
For more details, you can contact customer service
Kind regards
Sheena
Tags: Adobe
Similar Questions
-
Last month I bought a license for Adobe Creative Cloud with this installation code [code deleted by the moderator of privacy]. Can you tell me on which account this code is activated
In this case, you must contact Adobe technical support.
Click always need Help (help), and then select the Chat option:
-
If I buy Adobe Creative cloud with 1-year commitment, can later change the credit card?
I have a new credit card in about a month. Can I buy now and change my credit card later (because now I have a credit card from one of my friends)... Or is - this better if I wait for the new credit card to make the purchase?
I already finished the trial period and I need to have access to Adobe CC as soon as POSSIBLE.
Thank you.Https://helpx.adobe.com/utilities/credit-card.html of the credit card can help
or
Change account https://forums.adobe.com/thread/1465499 can help
-
How can I get Adobe Creative Cloud out of my computer?
I downloaded creative cloud as well as adobe photoshop trial. I want to get Adobe Creative cloud of my computer, but I put in the trash can and it will not come off of my computer. (in other words, he still works in the background.) How it go down?
I use a MacBook Pro version 10.10.2
Because you put files in the trash before uninstalling, you may need to reinstall it to uninstall it completely.
Please try to install from here: Download Adobe Creative Cloud apps
and then uninstall it: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
-
Hi, I am trying to install Adobe Creative Cloud and I get error 43. I tried to use the Adobe cleaning tool and uninstall but nothing has changed. What can I do?
Hi carlottav39691716,
Please see the following links:
Error 43 - I can't download any adobe apps CC or creative cloud Manager
Creative cloud, re-install-Dungeon error 43
Error in downloading, installing or updating Adobe Creative Cloud applications
Let us know if that helps.
Kind regards
Sandrine Bani
-
I managed to uninstall my acrobat pro, but my adobe application manager seems to think that I still have it. I do not see how to download it from adobe and re install. Can anyone help? I spent many hours trying to get my creative cloud version to run after the license of first years has failed. It was a bit of a nightmare and sie Adobe is not easy to get help from.
I spent a few hours trying to untangle a redemption code. I dropped so uninstalled acrobat, because he is no longer works apparently. I managed to find out how to buy a new redemption code for creative cloud through the Institute where I exposed, but now I can't get a download for my acrobat, one that will work on my macbook pro 2010 running 10.6.8
Navigation in the adobe site was not easy and not very impressed in terms of achieving support for the problems and responses so far. Only no reply emails usually that means logging in time and time again.
LTA
Thanks to all of you who tried to help him. I thank can I have managed to sort it out. It seems that I can not have uninstalled initially, but I could not access the program and all my pdfs, opens in preview. I found another uninstall program that seems to have done the trick as my adobe application manager is now let me download.
I hope it will do the trick and my thanks to all who responded. Bravo guys. I hope that I won't make the same mistake next year ;-)
-
I'm trying to install Adobe Creative cloud, but when it starts the initialization, it stops just and close unexpectedly, without saying anything.
I have a Windows 10.
Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and disable your firewall
-also clear the cache of your browser if you start with a fresh browser
-check the file hosts for blocked entries https://forums.adobe.com/thread/1912777
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html
http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html
-
My computer was wiped out. Now, I'm trying to reinstall Adobe Creative Cloud. I saved the program and the license on my hard drive and followed the instructions to transfer the license, but it does not work. Just download the program again without having charged?
Hello
The transfer of applications Adobe CC is not successful.
Please download the application of Office CC from the links below and install the CC apps:
Download, install, update or uninstall applications
Kind regards
Sheena
-
Hello, I am trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
Uninstalling and reinstalling - nothing change.
Hi slawek,.
Please see the thread below where this issue was discussed:
Kind regards
Sheena
-
Adobe Creative Cloud Desktop App closes without any error in the middle of the installation
Hi all.
I had a few struggles since this morning...
Building 30 GB Photoshop file for a large project and could not open the file or any other PSB I built in the course of 5 weeks - went into the rabbit hole problems...
now, I'm here...
Impossible to install same adobe Creative Cloud Desktop App to start from scratch. The Setup program closes without so much as an error message. The screenshot is just before the time that the installation of adobe disappears. Very annoying. Someone knows something about this problem?
I can give more context for how I got here and all the problems, I fell along the path/steps that my work to correct if nobody's got an immediate response.
I need to get this project finished tomorrow .
FYI, ProDesign tools has updated their website. The new installer, ACCCx3_8_0_310.dmg, can be downloaded here, Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools
Kent
-
Im trying to buy photoshop but it keeps saying that its not available in my area. I am in the United States and in my area gets bad! I even updated to the United States, but it is not record the change!
Hi Mariam,
It seems that your ID Adobe was initially registered in Pakistan due to which it is not allowing you to make purchases in the United States.
You can create a new Adobe ID, register in the United States and then it should allow you to make a purchase.
Let us know if it works or not.
Thank you
Yann Arora
-
My mobile version of lightroom 30-day trial has expired, but I have Adobe Creative cloud with a full membership. How can I use creative photography cloud adobe?
Hello
Please see: -.
The use of Lightroom Mobile is included with Creative Cloud Student and Teacher Edition?
Or
Mobile Lightroom not available for education memberships | Kivuto
You can also refer to the document:-Adobe Lightroom for mobile FAQ
I hope that answers your query!
-
I installed Adobe Creative cloud on my desktop but when I open the application on your window everything goes black, I don't see any information. What should I do to solve the problem?
This issue may cause due to the dual graphics card on your
Try once step below
Right click on desktop creative cloud > run with GPU > integrated graphics.
If the option is not available
Try disabling the Intel graphics card from Device Manager
-
I bought a CC of Photoshop, Lightroom + bridge CC yesterday, paid for 1 year. In my creative cloud Manager, it seems that I have downloaded the trial versions of CC of Photoshop and Lightroom CC and also purchased versions. I don't know what I have to do. Is the version that I use the purchased version? I'm afraid that I always use the 30 day trial version. It will change to that purchased once the payment by credit card has been approved? Or do I have to download some versions of Photoshop and Lightroom again? It is quite confusing. Thank you for your help.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?
Hi Kai,
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
However, the Adobe ID on the forums has no active members under him. Please confirm the other Adobe Id under which the subscription can be.
Kind regards
Sheena
Maybe you are looking for
-
HP Pavilion Desktop: white screen
desktop computer HP 3 year and monitor flat screen HP Pavilion 22 xi. A few days after the 10 Windows update monitor began to empty in the middle of using it. No msg error / warning and without cursor, etc., illustrated. Power rest on and unable to m
-
My Compaq Presario Sr\R1320NX with Windows XP, 32 bit said missing operator when I turn it on.
-
They sent me the patch for 64 bit vista computer http://hotfixv4.Microsoft.com/Windows%20Vista/SP3/Fix252091/6000/Free/379780_intl_i386_zip.exe I entered the password after you download the fix and I get a window ' year error occurred while uncompres
-
So I got my email from key months ago but of course does not print/save whatever it is, and for the life of me I can't find in my mail files. Is there a retreval method, or just sign up for some new keys?
-
BlackBerry 5.0 OS Application does not load
Good afternoon everyone, I'm sorry if this is a very trivial question, but I have finished an app and wish to debugging on a live test device. It's a BB storm which is a 5.0. I tried several times to download my app on the phone but nothing helped.