Hi, I am trying to get Adobe Creative cloud with a license that was buyed in the United States, and I'm a french user.

Capture d’écran 2015-06-08 à 18.56.33.png

This message is displayed:

"The country where your license was purchased is not that of your identification code Adobe try to connect with a different Adobe ID or contact us if necessary."

I tried to change the country in my adobe account, but it did not work either.
I tried to create a new Adobe ID, but... It did not work.

You have an idea to help me please?

I am a Mac user.

Thank you very much!

Muriel

Hi Muriel,.

Your billing address and credit card must be in the country where you bought.

For more details, you can contact customer service

Kind regards

Sheena

Tags: Adobe

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