History of EX60 using redial missed call fails

All,

I have a scenario where I have a (home network) VCS-E <-> <->VCS - C <->EX60 EX60. We have MSDS, the two units registered, if I dial e164 of external or internal device call is successful, BUT if the external unit lack an inner calling and I try to use the history tab and call the internal unit, my call fails. Here's what the I see in the VCS-E. The VCS - C is below as well (I removed ome IP and information area)

VCS-E

2013 09-13 T 11: 20:26 - 05:00 tvcs: event = "Call rejected" Service = "SIP" Src - ip = 'external users IP' Src-port = "55448" CBC-alias-type = Src-alias "SIP" = "sip:[email protected] / * /" Dst-alias-type = "SIP" Dst-alias = "sip:[email protected] / * /Tag"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" = "5a259bd0-1c90-11e3-a19e-0050568000d1" detail = 'Temporarily unavailable' Protocol = "TLS" response code "480" = Level = '1' elements UTCTime = "2013-09-13 16:20:26, 897" "

"2013 09-13 T 11: 20:26 - 05:00 tvcs: event = 'search completed" reason = "Temporarily unavailable" Service = "SIP" type-aliases-Src = Src-alias "SIP" = "[email protected] / * /"Dst-alias-type = "SIP" Dst-alias ="sip:[email protected] / * /Tag"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" = "5a259bd0-1c90-11e3-a19e-0050568000d1" detail = "" found: false searchtype:INVITE, ' Level = '1' elements UTCTime = "2013-09-13 16:20:26, 897" "

2013 09-13 T 11: 20:06 - 05:00 tvcs: Event = Service "Call tried" = "SIP" Src - ip = "IP Address of external users" Src-port = "55448" CBC-alias-type = Src-alias "SIP" = "sip:[email protected] / * /" Dst-alias-type = Dst-alias "SIP" = "sip:[email protected] / * /Tag"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" = "5a259bd0-1c90-11e3-a19e-0050568000d1" Protocol = "TLS" Auth = 'YES' level = '1' elements UTCTime = "2013-09-13 16:20:06, 456" "

"2013 09-13 T 11: 20:06 - 05:00 tvcs: Event = 'attempt of search" Service = "SIP" type-aliases-Src = Src-alias "SIP" = "[email protected] / * /"Dst-alias-type = Dst-alias "SIP" ="sip:[email protected] / * /"Call-serial-number="5a259a0e-1c90-11e3-b878-0050568000d1" Tag = "5a259bd0-1c90-11e3-a19e-0050568000d1" details = "searchtype:INVITE" level = "1" elements UTCTime = "2013-09-13 16:20:06, 455'"

VCS - C

"2013 09-13 T 11: 21:29 - 05:00 tvcs: event ="Call rejected"Service ="H323"Src - ip = 'internal IP address' Src-port ="2776"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"CBC-alias-type ="E164"CBC-alias ="6666"Dst-alias-type ="H323"Dst-alias ='[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5" Tag = "7f42aade-1c90-11e3-865f-0050568000d1" Protocol = "TCP" code-response = "Temporarily unavailable" level = '1' elements UTCTime = "2013-09-13 16:21:29, 044" "

"2013 09-13 T 11: 21:29 - 05:00 tvcs: Event = 'search completed" reason = "Temporarily unavailable" Service = "H323" CBC-alias-type = "H323" CBC-alias = "[email protected] / * /" Src-alias-type = "E164" CBC-alias = "6666" Dst-alias-type = "H323" Dst-alias ="[email protected] / * /Tag"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5" = "7f42aade-1c90-11e3-865f-0050568000d1" detail = "" found: false searchtype:Setup, ' Level = '1' elements UTCTime = "2013-09-13 16:21:29, 043" "

"2013 09-13 T 11: 21:18 - 05:00 tvcs: event ="Attempt of search"Service ="H323"type-aliases-Src ="H323"CBC-alias ="[email protected] / * /"type-aliases-Src ="E164"CBC-alias ="6666"Dst-alias-type ="H323"Dst-alias ="[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5"Tag ="7f42aade-1c90-11e3-865f-0050568000d1"details ="searchtype:Setup"level ="1"= UTCTime elements"2013-09-13 16:21:18, 944""

"2013 09-13 T 11: 21:18 - 05:00 tvcs: Event = Service"Call tried"="H323"Src - ip = 'internal IP address' Src-port ="2776"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"CBC-alias-type ="E164"CBC-alias ="6666"Dst-alias-type ="H323"Dst-alias ='[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5" Tag = "7f42aade-1c90-11e3-865f-0050568000d1" Protocol = "TCP" Auth = "YES" level = "1" = UTCTime elements "2013-09-13 16:21:18, 943" "

"2013 09-13 T 11: 21:18 - 05:00 tvcs: event ="Research Service completed "="H323"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"Dst-alias-type ="H323"Dst-alias ="[email protected] / * /Tag "Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5"="7f42aade-1c90-11e3-865f-0050568000d1"detail =" "found: true, searchtype:LRQ ' routed call = 'YES' level = '1' elements UTCTime =" 2013-09-13 16:21:18, 923""

"2013 09-13 T 11: 21:18 - 05:00 tvcs: Event ="Attempt to search"Service ="H323"CBC-alias-type ="H323"CBC-alias ="[email protected] / * /"Dst-alias-type ="H323"Dst-alias ="[email protected] / * /"Call-serial-number="855035a4-1c90-11e3-9ec1-0050568000c5"Tag ="7f42aade-1c90-11e3-865f-0050568000d1"details ="searchtype:LRQ"level ="1"= UTCTime elements '2013-09-13 16:21:18, 875'"

Because I'm fairly new troubleshooting these untis, I did not enter all other newspapers. It almost seems that I have problems with SIP to H323 calls. I continue to dig, but I was wondering if one of you could point me in the right direction.

Thank you

Greg

A few additional remarks.

* Please describe your deployment a little better (network and telepresene config... (also understood what Paulo asked).

* have you bandwidth restrictions, by default the links, call policies or other things up?

* Happens all the time or random / sometimes it works /...?

* Looks like the return call was a sip call. Is the intention, which was calling returend origin, now

What is the default call protocoll endpoint and progress areas correctly?

* If you use the e164 numbers and only the vcs I would use either h323 as the default calling Protocol

or see you get enum upward and running though a call can stay in the Protocol, all the time.

* have you checked that all the areas are properly?

* No ALG / Inspection or other layer3 h323/sip stuff active?

* Search rules ok?

* all used identifications?

* registration of endpoints ok?

* using a cluster? We noticed a bug that is still present in X7.2.2 (even if it is said that it's been fixed).

If the call to the number e a164 hits VCS where endpoint is NOT registered, the call will fail.

It could thus help us to see some screenshots of the inscriptions and the search history and details of the search.

Please remember useful frequency responses and identify useful or correct answers.

Tags: Cisco Support

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