How can classic BlackBerry locked out device, I contact BlackBerry?

I recently picked up classic BlackBerry my sister, but she left her theft protection, apparently you forgot his password and then remove his BlackBerry ID thought that would solve the problem (of course it doesn't have). After doing a factory reset, it has become obvious that the device will not work without unlocking the theft protection, but this is impossible because his BlackBerry ID no longer exists. I called the store where she bought the classic BlackBerry and their response has been contact BlackBerry to reactivate the account.

This seems simple enough, but in fact proved to be somewhat problematic. On the site Web of BlackBerry I get constantly referred to in the Belgian part of the site that does not exist. How can this even happen for a company of this size? For example: by clicking on the official "BlackBerry Support" link at the top of the page takes me to http://be.blackberry.com/support.html, which is just an error 404 and nothing else.

I contacted (and followed) BlackBerryHelp on Twitter and sent a DM, but after about 30 hours without response I'm getting a little impatient and also fear they will just refer me to another place.

Someone at - it experience with the account of aid and their response time? Is there another way to communicate with BlackBerry on this problem? My last resort is the call the phone number, but I would avoid that, given that the only options in Belgium are French/English and explain a problem over the phone is already quite annoying in my native language (in Dutch).

I have the original purchase at hand confirmation and you can get any other required documents, then this isn't a problem. Any help would be appreciated.

If you are a little technical, you can get your camera upward and functional by loading an old device software (which removes the protection against theft) and then load the latest version of the software again. Here are the steps:

http://www.basics.NET/2016/04/19/BlackBerry-10-remove-anti-theft-protection-from-device/

Tags: BlackBerry Smartphones

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