How can I check my journal/password of e-mail on settings?

MOM Gets an error of the Charter, saying: invalid username or password.
How can she check this information?
I tried to do it on my thunderbird and either cannot understand. But then again im not having problems.
Not sure if shes getting every time or intermittently, have asked, but she has not responded yet.

And the Charter is KNOWN for having email problems...

Depends on what it means CHECK.

If you want to confirm that you really know your username and password go to the Charter webmail page and log on to the account there. If it works, you have passed the test. If it doesn't then look for a link reset the password that you can remember.

Follow these instructions to see what has been recorded in Thunderbird or to remove and replace the password recorded by a new to match any new password that you create with the Charter.

https://KB.wisc.edu/page.php?id=19006

Tags: Thunderbird

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