How can I clear a jam from the duplex scanner?

PIXMA MX870: Everything by performing a double-sided, the resulting document scan stuck on the roller. How can I delete it?

Hi wquinlan,

Please follow the steps located in the links below to try to remove the stuck document:

If stuck in the autoloader of Document (CAD):

Removing paper jams in the ADF

If stuck inside the printer:

Perform a cleanup of the roll

It has not responded to your question or problem?  Please call or write to us at one of the methods on the page contact us for further assistance.

Tags: Canon Printer

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