How can I find my redemption for CC Photoshop code?

I have a subscription to creative cloud under license for photoshop. When I open PS on my desk I have connect and then asked my serial number. I then went to this help page and but I do not have EITHER the serial number or the redemption code when I connect on my CC account or via e-mail. Please notify. The accound is under [email protected] and I just did my monthly payment again

Hi Paul,.

In order to solve the problem, please follow the solution below:

(1) clean the connection of the user being cached information.

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE
  3. Delete the file opm.db.
  4. Launch the creative cloud.

Show hidden files, folders, file name extensions. Windows XP, Vista, Windows 7: tensions.html http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex

Access the hidden user library files. Mac OS 10.7 Lion: iles.html http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f

Then, you will need to enter your Adobe ID and password to activate Photoshop.

Please let us know how it goes.

Arnaud.

Tags: Adobe

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