How can I get CS5 update to recognize the serial number CS2

Copy of CD or downloaded CS5 upgrade will not recognize the serial number CS2 like a good number - how do I load this on a new computer

Found the answer- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Contact Adobe technical support to unlock

 

If you can not solve the problem, a Support Adobe agent can help. Support Adobe uses a process called unlocking in order to bypass the screen upgrade serial number .

Important: Adobe support cannot unlock your serial number, until they verify that you qualify for the upgrade. When contacting the Support from Adobe, be at your computer to complete the following upgrade verification workflow.

Chat with an agent
Click chat now, above, to connect with an agent of Support Adobe.
Do one of the following methods in the screen upgrade serial number :

  • Windows: Press Ctrl+SHIFT and double-click it.
  • Mac OS: Press command+SHIFT and double-click it.

The Code upgrade window appears.

Read the challenge Code to Support Adobe agent.
I was able to get the unlock code by talking to an agent - nearly 2 hours, but have installed CS5.5 Design Premium product and it shows now saved in my account.  Thank you for your help

Tags: Adobe

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