How can I give feedback to Adobe? What is somebody listening?
I periodically find situations in the use of Adobe products where I can't imagine why the product or service is set up or work in a particular way. When I go to the Adobe web site there is no avenue for your comments. I wonder, Adobe makes it difficult to give feedback because he does not want to hear of a very loyal customer?
Today, for example, I got a message to update Adobe Acrobat Reader. This sent all kinds of attention signals in my mind because of past experiences. (see explanation below) So I decided to give feedback using a feedback on the update button. Feedback assumed that I already made the update because he asked me to give a general impression of my experience. So I stopped here and proceeded first with the update. However, when I completed the update, the feedback button had disappeared. Why? Because the last step in the update process was restarted. Once I restarted, I could not find a feeback mechanism anywhere in the web pages of Adobe.
So here is my comments on this specific experience.
1. make a feedback mechanism appears after starting in a manner similar to the message asking me to update.
2 and now the feedback that I wanted to send Adobe. Prevent 3rd party companies to send messages "update" for Adobe Acrobat.
Explanation: even if it didn't happen recently, in the few years I received several times a message from Adobe update I guess now came from Google instead of Adobe. I think it's from Google because I kept receiving the message, even after the update has been completed. More importantly, after the update I discovered that Google Chrome has been installed. I don't really like Chrome. He messes with and control a lot of things on my computer that I won't take place. For example, after the discovery of Google Chrome on my computer I uninstalled it. But then I found the spare part and sent me emails don't are more people forward would open when I clicked on the web page to the e-mail addresses. I got were blank pages with some sort of message 'sorry '. So I searched the Internet for an hour and finally found a helpful soul who explained how to decipher the Google Chrome uninstall problem. Get this, first I had to install Foxfire and then do it, not Internet Explorer, be primary. Later in the process, I was able to go back to Internet Explorer as primary. There was much more involved, but the result has been a success. My conclusion, two hours of time lost after update of a product from a company, that I totally respect Adobe Reader.
Please tell Adobe to stop letting companies use third-party it is update mechanisms. Not knowing is not with certainty if the update comes from Adobe or another company's real incentive to ignore messages from update, which, in turn, means that the product in question becomes less effective.
Thanks for listening.
Adobe does not send 'messages' product updates, or it leaves 3-parties do it. Most likely, you have received spam that tries to trick you in downloading other software or malware.
Software Adobe have their own mechanisms for updating, and most of them can be enabled or disabled by the user.
Tags: Acrobat
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