How can I remove old agreements when the "delete" button does not work?

In our account here several agreements that are years old, created by users is no longer working with us. But in the accounts of administrators who have access to these agreements now, the 'deleted' button is gray and does not? How get rid of these old contracts?

Hello

May be that the sender of a document cancel/remove the agreement.

Thank you

Tags: Adobe Sign

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