My optical drive is not displayed in "Device Manager" the eject button does not work

Latitude Dell with Windows 7

My optical drive does not show in the "Device Manager", the eject button does not work - I can only eject through the pin hole.

This means that the drivers are missing or that the disc is broken?

I tried to restart.

Thanks in advance

Dave Roberts

Original title: Reader in mind windows 7

Its possible the drive has failed. Is this an internal or an external drive? In both cases, make sure that all cables are properly connected and functional, including the power cables. If its a USB external drive then try another USB port.

But, assuming that you tried to update the drivers (get the latest compatible drivers on the manufacturers for your brand/model/OS(32/64 bit) PC support site and install to see if that helps - first set a system restore point)) and then see if this MS article helps - https://support.microsoft.com/en-us/mats/cd_dvd_drive_problems?wa=wsignin1.0

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