How can you get HP to honor its guarantee?
I bought a HP SLIMLINE DESKTOP PC S3400T CTO in April 2008. I noticed that sometimes it could restart itself but I thought it might be a power problem. I got a new surge protector, etc.. Finally, in September 2008, I called HP for technical support. I told the tech that the error message on the card NVIDIA but which was rejected. Never solved the problem and I continued to call each time pointed out the warning of NVIDIA card. The computer then began to go to the screen 'crash dump blue' when it is idle for too long. After many hours of phone calls, HP finally told me that I needed to replace the hard drive and they sent me two. I copied my data, which is once again, very annoying. After reformatting my drive and the two new drives, the problem continues. I was assigned to a case manager who assured me, "he takes responsibility and the problem will be fixed, or I get a new computer. And even more GREAT inconvenience, I am converted (boxed) my computer and borrowed a laptop from work so that I could do the homework for a computer SCIENCE degree program. The computer will return and the problem continues. I discovered since the repair center only reinstalled the system software - something I already did 3 times. So much for communication.
At this point, my worker was not found - HP seems to hide its representatives of the customer with ease - and I was assigned Marina, which was not only incredibly rude, but told me she was doing me a favor "let" back me my computer for repair. I was not happy and called the management support and was reassigned to Joyce of Ottawa, who assured me, "she takes responsibility and the problem will be fixed, or I get a new computer. My computer was returned a week later and after a few hours, the blue screen with crash dump message. And of course, I can't find Marina or Joyce and HP technical support has no way to find them.
Now, I'm Tara, who taught his techniques of "persons" at Abu Ghraib,"and told me that I once more send my computer for repair and was told that she is not responsible for the promises of other managers of case, but surprise, surprise,"she takes responsibility and the problem will be solved or I get a new computer."
I don't want to send my computer back, the problem seems too complicated for the staff of tech at HP, and I'm sick of the process. Maybe we can send it to Apple, which is just across the street in Cupertino - they fixed my laptop in a week and for the first time.
I also have a HP MediaVault. I think the right thing for HP to do is to come redeem each HP product in my home and the right me a cheque for the amount I paid. The right thing would be to compensate me for the year and many hours of work that I lost with HP.
William Hewlett and David Packard are rolling in their graves. It's really a shame that this has happened to a large company.
We are just people like you. We come here to help others with questions about their PC.
You need solve this problem through HP's HQ. We do not control the problem of warranty it is necessary.
Sorry
Tags: HP Desktops
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