How I can run a purchased Acrobat Pro XI on a new Win 7 laptop with serial number problem?

Dear Forum

I have not used this service before, so if all the protocols there please let me know.  I just bought a new laptop Fujitsu and tried to download my Adobe Acrobat Pro XI that I bought for $239.00 in 2013.  When you enter the serial number I am informed that the serial number does not match the product.  I've now had three conversations with the service the customer without result!  They sem believed that what I bought an upgrade to Acrobat Pro XI.  This seems strange to me as the product worked on the old lap top

Hello

Please check the help below document:

Error "serial number is not valid for this product". Creative Suite

Kind regards

Sheena

Tags: Adobe

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