How to actually connect to cancel the subscription
Hello
I logged on my Adobe account to cancel the following composition:
Creative single-app cloud membership for Acrobat Pro DC (one year) (Mac/Win, several languages)
Subscription price US $ 14.99/mo
US $ 0.90/m
Total amount of US$ 15.8/mo
However:,.
I clicked on "plans and products" and then "manage plan, then 'cancel the plan'."
Then click on 'contact customer service' in pop the window go through this series of steps
but as many times as I've tried, I always end up in contact option "chat".
Question: How can I connect to actually connect to 'chat', so I can actually cancel this service?
I lost a lot of time trying to cancel.
And yes I am logged into my account already before trying.
My confirmation email has also provided as a clickable link to the call, but that just sent me the same scenario "round and round".
"We hate to see you go, but if you cancel within the first 30 days, we will give you a full refund.
Otherwise, you will be charged 50 percent of your remaining contract obligation.
If you need to cancel, simply call Customer Service.
I just want to cancel, no matter the conditions.
I must not use this service at this time.
All info that will actually help me to connect in fact in a certain way to accomplish much appreciated cancellation.
Thanks in advance. I tired trying to connect through any links by clicking on.
Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Tags: Adobe
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