BlackBerry smartphones impossible to cancel the subscription music BBM: error Id: 31600

I tried to cancel my subscription to BBM Music via App World and demand and get an error in these two areas.  App World, it comes to declare there is an error and cannot cancel the subscription.  In BBM Music, I get the error Id: 31600.

When I submit a support ticket by selecting 'Get support' in the App World, it will not submit saying my PIN is not valid.

Thank you.

Ed

I found a way around it.  I have connected on App World via my PC with my phone connected and is go to the Subscriptions tab, and then cancelled it.  I received the confirmation of cancellation email, I received it 7 times, but it's better than when I could not cancel.

Tags: BlackBerry Smartphones

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