How to cancel a monthly subscription?

Hi all

I purchased a monthly subscription which has never worked since the day that I have ordered. I need InDesign for a project and was not able to spend time with Adobe because it did not work. I think that I have spend 4-5 hours to try to make it work and it didn't work.

But now, they are paying me monthly subscription, but I've never used... If I want to cancel my monthly subscription. I tried but they say, they did not work again and so I need to contact Adobe. I clicked on contact us and their offices are closed again. Every day are closed, they should be open with the times. Moreover, their schedules are not friendly at all, I live in North America and their opening hours are in Europa...

I'm really tired of wasting so much time with Adobe. I really believe that this is the worst customer service I've ever seen. There is at least a place with them by a simple email or I don't know, as a normal easy way?

Thank you all!

Pierre-Luc

Phone support | Orders, returns, exchanges

http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

Tags: Adobe

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