How to cancel an order of gift that has been paid for or redeemed

Hello

For Christmas, I wanted to get my friend an album. I generally do not use iTunes, so I had a gift card that's enough to cover the operation. I bought, and then ordered the album and sent to my friend.

Then, I discovered that I had made two errors. First of all, my friend told me that they had arrived to change recently, emails and the email I had sent the gift was not valid.

Second, iTunes for some reason any doesn't use iTunes money in your account on donations (for some reason, I don't know why) and for lack of a Visa gift card I had assigned as my credit card. This card was empty, and that's why Apple made my account unable to buy anything until I paid my previous balance.

So my questions are:

  1. How can I cancel this transaction? The gift was certainly not redeemed (if iTunes even he sent at all), and the mail provider should have bounced email in any case. The gift was not paid for. Therefore, since no service was exchanged, it should be easy to cancel the transaction. I have another $10 in the account and I no he rather would not lose.
  2. Is it possible to buy the gift with a gift card? I don't want to link my credit card, but if I have to I can. It has no sense to me why I can't use iTunes for money to buy a gift.

1, you can either try it refer to the correct email address (assuming that he or she wants the album): return gifts iTunes - Apple Support

Or try to contact iTunes Support and see if they can cancel it: http://reportaproblem.apple.com or http://www.apple.com/support/itunes/ww

2, no, gifts won't use your balance, which cannot be used to purchase content for yourself, do not for gifting

Tags: iTunes

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