How to completely erase an iPad

My friend gave me his iPad. She doesn't remember his password, he has never written down. She has no other device to remove the iPad from his account.

I tried to erase by restoring through iTunes, but it is still asking his Apple ID and password.

The iPad's iOS installed 9.3.2.

What are our options?

It requires the Apple ID and password from the previous owner. If you don't have it and can't get it, then the device is useless to you. Return it for a refund, if you can, or take it to an Apple store for an Exchange, I hope they will help you.

Find my iPhone Activation Lock

Check in the future first before you buy second hand: How to check for Activation lock before buying a second hand iPhone.

Tags: iPad

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