How to contact support? (Questions about the presentation + Playbook offers)

Hello

I just got an email saying my app "is approved however will have to stay in the"Approved"State until the questions below are corrected."

On this basis, I have 2 questions:

Q1: does this mean that I am accepted for the offer of playbook? (I submitted before the deadline and received a previous email on this remind me to sign the app)

Q2: it says that the problem is that I don't have an icon - "please you check the App icon, it doesn't seem to show when loading on a playbook."- but on my end, when I test everything seems fine. Any ideas why this happens?

I'd appreciate your comments!

Thank you

Suraj-

Sorry I can't speak on behalf of the App World approval team.  They will provide guidance on your acceptance of the offer of the playbook.

Regarding your question on the icons, what size and file format you use for your icon?  Make sure it is a PNG 86 x 86 file, otherwise it can not be made on the home screen (can appear invisible if the correct size is used).

Tags: BlackBerry Developers

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