How to create a common hieracrhy calendar?

I need to create a repository to support the following business scenario.

My client has a Supportcall management system and he wants a report to show the volumes of Supportcalls in the following format. A Supportcall recorded Monday, first met Monday, resolved Wednesday and finally closed by the customer on Friday should be included in the report as follows:
LUN Mar sea game Fri
Date1 Date2-Date3 date.5 Date4
New call 1 0 0 0 0
answer 1 1 0 0 0 0
resolution 1 0 0 1 0 0
0 0 0 0 1 private clients

I have the following physical tables at my disposal

Table: FACT_SUPPORT_CALLS
CALL_NUMBER
CALL_ENTRY_DATE_ID
FIRST_RESPONSE_DATE_ID
FIRST_RESOLUTION_DATE_ID
CUSTOMER_CLOSED_DATE_ID
CALL_TYPE
CUSTOMER_TYPE

Table: DIM_CALENDAR
ID_CALENDAR
DAY
DAY OF THE WEEK
WEEK
MONTH
YEAR

I created 4 measures (new calls, 1st response, resolution 1 & customer closed) in the layer MDB by creating logical columns (with aggregation-rule = Count) and their mapping against the physical table using a Case statement:

The CASE i.e. WHEN FACT_SUPPORT_CALLS. CALL_ENTRY_DATE_ID <>'-1' THEN 1 END.

Then I need to provide a calendar hierarchy, so that the user can start at the level of the year i.e. and drill-down to the day level as shown in the example.

In the physical layer, I created 4 alias for DIM_CALENDAR
DIM_CALENDAR_CALL_ENTRY
DIM_CALENDAR_FIRST_RESPONSE
DIM_CALENDAR_FIRST_RESOLUTION
DIM_CALENDAR_CUSTOMER_CLOSED
and I created the joins between each DATE_ID, relevant and DIM_CALENDAR (p. EX. DIM_CALENDAR_CALL_ENTRY.ID_CALENDER = FACT_SUPPORT_CALLS. CALL_ENTRY_DATE_ID)
But how to create 1 calendar hierarchy that handset/joins these dimensions four calendar?

What is the best way to achieve this?

Thanks in advance for your suggestions.

Rather than create aliases of the dimension of your calendar table, you must create aliases of your fact table.
Next step is to create a join between the dimension of your calendar table and the table physics alias.
Then add the table as LTS alias separated at the logical fact table.
Last step is to map the fact right at the table source just makes sense.

Tags: Business Intelligence

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