How to diagnose and difficulty entered perma-glued on canvas campaign E10?

I have a campaign that seems to have 22 files stuck on a step.   My question is how can I diagnose the problem and help free these contacts to move to the next step?

Capture.PNG

If you double-click on the number and scrolling to the right you can see why they are abandoned in this step. They are probably cancels his subscription, bouncebacks or who have already received the e-mail.

Select the records and use the options on the bottom to move or to withdraw from the campaign.

Cheers, Aaron.

Tags: Marketers

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    Follow the instructions below to reset your time for screen saver
    1. open the Start Menu...
    2. in the Search box, type regedit and press enter.
    3. click on continue in the UAC prompt.
    4. in regedit, go to: HKEY_USERS\. Default\Control Panel\Desktop
    5 in the right pane, right click on ScreenSaveTimeOut and click change.
    6. type in how long you want the queue time for in a few seconds and click OK.

    NOTE: The default time is 600 seconds (10 minutes). Simply multiply the number of minutes by 60 for the amount of seconds to enter.

    7. close regedit.

    Follow the steps below to change a screen saver

    1. open screen saver settings by clicking the Start button, click Control Panel, appearance and personalization, customization, then screen saver.
    2. under screen saver, in the drop-down list, click the screen saver you want to use.
    3. click on Preview to see what your chosen screen saver will look like.
    4. click on OK.

    Follow the instructions below to create your own screensaver

    You can create a personalized screen saver that displays images and videos as a slide show.

    1. open screen saver settings by clicking the Start button, clicking on Control Panel, appearanceand personalization, customization, then screen saver.
    2. under screen saver, in the drop-down list, click Photos.
    3. click settings to choose the pictures and videos you want in your slide show and select other options. After making your changes, click Save.
    4. click on OK.

    Follow the link that shows how to change the screen saver: http://windows.microsoft.com/en-us/windows-vista/Change-screen-saver

    Let me know if it worked.
    Hope it will be useful.

    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

    Thank you and best regards,
    Vijay K - Microsoft Support
    Visit our Microsoft answers feedback Forum and let us know what you think.

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