How to do a chat online from adobe?

I need to contact adobe somehow. I'm trying to reinstall illustrator CS4 (as my laptop had to be cleaned and restored). Installation is fine, but as I have a CS4 update it requires the serial number of the previous illustrator product. My previous product is Illustrator 10, which is not among the options from the drop-down (CS, CS2, CS3 only). So I know that the serial number is valid, I just can not enter. I can't find a way to start a chat session (it seems that it must be online because they will not support it by phone), and I need a way to bypass the option "CS, CS2, CS3." I'm just constantly looping around the so-called area of "help and support". Any suggestions please (how to contact them, or how to get around the list of options), before I completely lose my cool?

Try link below:

[Click on always need help (help), then select the Chat option]

Contact the customer service

Tags: Adobe

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