How to get my account hotmail reset reset when I lost my key recovery and factor two app

I have a Hotmail.com account. I forgot my password and reset it. He then asked if I wanted to sign to two factors. I said yes. In the meantime, I lost the recovery key and the phone that had the soft recovery went even if a master reboot. So I made the process "cannot access my account", but when I entered the code my alternative email which was not enough security. I got to a point where he says he would allow me to reset my password after 30 days. He has sent me anything on the 30th day. So I tried again today and he appointed me another 30 days. I can't wait that long. My windows phone can download applications and I can't to my Office 365 account where I purchased a monthly subscription at the office. I can't find any number to call. Help, please.

Larry Steuer

Hello Larry,.

Thanks for posting your question on the Microsoft community.

Thank you for details on the issue.

It is regrettable that you have problems with your Microsoft account.

I suggest you to refer to this article and check if it helps.
Reference:
Account Microsoft FAQ
https://support.Xbox.com/en-us/my-account/Microsoft-account/manage-your-Microsoft-account-FAQ

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

Similar Questions

Maybe you are looking for

  • Apple in-app purchase unavailable

    I can make an order in apple store to buy an app, but I can't make a purchase in the application. Does anyone know how to solve? Thank you

  • A few questions on Satellite Pro S300-121

    Hello We bought 12 of these laptops last July, I installed Windows XP Pro but have had problems with about 5 of them on and outside since then. The main problem is no output to the screen, power light turns on but no screen output, only medium diffic

  • How many PPM for the J4680 model?

    Y at - it an official figure? Where?

  • does not open

    I have FCPX 10.0.4.  I am not able to open the application, since I updated to Yosemite 10.10.5.  When I go to App Store to try to purchase/download an update, the App store States that I already have the program.  What can I do here?

  • Want 7640: File pdf scanned with my new 7640 envy

    I installed the full driver package, but without the extension pdf is displayed.  I need to use pdf, tif or jpg etc..  Is this possible?