How to get the preview option before Document Scanning

MacBook Pro Mavericks, 4215 HP all-in-One Print-Scan or Capture of Image, turned printer off / back, now can not see the big picture before scanning document, only the Scan

Hello @RomaJ and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you run into questions of scan.  I would like to help.

I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

I also run your Apple updates: OS x: Mac App Store apps and OS X update

After the updates, I recommend reinstalling the OS X v10.9 Mavericks: installing and using the printer on a Mac

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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