How to install the Windows Service Pack to run TurboTax 2013

My computer? crashed? and I had to reboot. Now cannot install Turbotax 2013, re: "unable to install. need Windows XP Service Pack installed. Tried, tried. Failed to install. Nothing works. I found on my C: / drive a Microsoft.net folder which contains the following folders: v1.0.3705, v1.1.322

v2.050727, v3.0 and v3.5. (I could downlow these files somehow).  Always impossible to install Windows XP Service Pack 3.  Help, please. Also do I need pack installation of MSN (? Installer?) Thank you Joe

It seems that you have chosen to "restore the computer to factory State" that will indeed have destroyed ALL of your personal files, in addition to removing all the programs that you installed after that you got the computer first.

A problem with restoring to factory State, it is that Windows will be updated to the date of the computer has left the factory.

The first step is now to determine the State of your hard drive - a problem with the hard drive is probably the cause of the original error on HAL. DLL. most probably the "restoration" process has solved all the problems, but it is worth the visit.

Open my computer, right-click on the icon for the C: drive and select Properties.
Select the Tools tab
Click on the "Check now" button
Check the two boxes in the window "Check Disk drive Local (c)"
Click on click Start

Answer Yes to the question in the following window appears:

Click OK to close the Properties window, and then restart the computer.

When the computer restarts, you will see something like this:

When chkdsk is finished and has (hopefully) corrected all errors, follow the directions in the post of JW Stuart to firstly download SP3 (link at the bottom of his post), and then install it.

Here is another set of tips for the installation of SP3, contributing Daavee (slightly modified because you already have SP2):

And here are the tips that still work for me:

1. download the installation of SP3 and IE8 (beforehand) files. I prefer to keep these (and other useful files) on a USB key, but this is optional. Here are the links to all the installation of three files:

http://www.Microsoft.com/download/en/details.aspx?ID=24 (for SP3)

(You can TOTALLY ignore the message "intended for it professionals"!)

http://www.Microsoft.com/download/en/details.aspx?displaylang=en&ID=43 (for IE8)

(You need to install IE8 AFTER SP3! Trust in me.)

And if you wish, download the Setup file of a good anti-virus program. [Get Microsoft Security Essentials at first, unless you have an a / v already installed]

2. disconnect Internet. Also unplug all unnecessary devices.

3. temporarily disable the automatic updates. To do this:

Start | Control Panel (switch to Classic view if not already selected). Automatic updates

4. install the SP3. Restart TWICE.

5 move to IE8. Restart TWICE.

6. install anti-virus software.

(What happens very often is that someone has their software antivirus running as they try to install SP3, which often translates into chaos! "This is why it must be done after installing SP3 and IE).

[This is why JW Stuart has proposed to perform the installation in a "Clean boot" State - where your antivirus won't work.]

7. make sure that firewall Windows is activated (it should already be):

Start | Control Panel | Security Center

(Now you can physically reconnect to the Internet. Update Antivirus program.)

8 visit Windows Update to download and install only the critical security updates. Restart each time you are prompted.

9. reactivate the automatic updates.

Tags: Windows

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