How to make sure that Adobe Reader has been properly patched?

Before patching

Adobe Reader version 9.3.0 installed via GPO worked without problem for months on Windows XP Pro SP3

Connection method

I copied the following files to the local C:\V932 folder:

AdbeRdr930_en_US.msi (installation of MSI v9.3 original file)

AdbeRdrUpd932_all_incr.msp (the downloaded file patch released in April 2010)

Then I used the following command:

msiexec /a AdbeRdr930_en_US.msi /p AdbeRdrUpd932_all_incr.msp

The result

-AdbeRdr930_en_US.msi file is updated to the date and time that the above command completed
-4 new folders created (commune, CommonAppData, Program Files and Windows)

Then, I created a new folder (\\servername\AdbeRdr932) on the server and copy all the contents of C:\V932 to this shared folder. After that, I created a new GPO package to upgrade the version 9.3.0

Rebooted my Windows XP Pro machine and the upgrade went successfully. When I check help - about, it shows that I have 9.3.2

Here's the problem:

When I compare Adobe Connect files in the following folders, some files do not match:

C:\Program 9.0\Reader of Adobe

and

\\servername\AdbeRdr932\Program Files\Adobe\Reader 9.0\Reader

For example:

Properties of AcroRd32.exe in the C drive shows the version of the file 9.3. 0.148

Properties of AcroRd32.exe in the shared folder shows the version of the file 9.3. 2.163

There are other files (DLL, EXE) that do not match. The files in drive C: is earlier than those on the shared network folder. Now I don't know what to trust, the version information illustrated with Adobe Reader - About or file version information.

For those who deploy Adobe Reader version 9.3.2 via GPO, you see the same problem?

As you say-

When I check help - about, it shows that I have 9.3.2

and

Properties of AcroRd32.exe in lecteurC poster file version 9.3. 0.148

These two statements tell the whole story.

Try one thing - Go to help--> on... I know that you have done this, and on this screen, it shows 9.3.2... thats fine

Now take the mouse to the position on the start screen where 9.3.2 is written and click

After clicking, you will see a different version string. I bet that now you will see 9.3.0.148.

This is what is happening behind the scenes:

First version 9.3.2 is levied on a registry entry

But when you click on the start screen, that version is levied on the AcroRd32.dll

Unfortunately there is no right way to distinguish if the drive has been properly patched or not because sometimes version to the splashscreen is supposed to change after click on (if changes will only in the files other than AcroRd32.dll)

In your case, the installation of the Reader 9.3.2 is corrupt because the way in which you create an agreement in principle is wrong.

Follow these steps to create an AIP and deploy via GPO:

Perform an administrative installation

1 copy the installer msi Reader 9.3 to your machine.

2. create a distribution point (a folder where the installer can install the non compressed

program files).

3. Click Start, click Run, and then type the following command:

msiexec /a

4. When you receive a prompt asking you where to install the files, look for the distribution point

you created in step 2.

5. click on OK. When the installer has finished, all files will be on the distribution point.

Also AdbeRdr930_en_US.msi is also present on the distribution point. (This msi is used in step 7 below)

To add patches to the administrative installation:

6 copy the fix msp Reader 9.3.2 on your machine.

7. click on start, then click Run and type CMD.

At the command prompt, type the following:

msiexec /a /p

Once the installation is successful, you can copy this folder (distribution point) to any server and create the package of GPO.

It is a two-step process.

You have tried to do in one step! and that's where you were going wrong.

Tags: Acrobat

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    Command line:
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    MSI (c) (58:88) [10:36:27:147]: attempt of activation of all disabled privileges before calling install on server
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    MSI (s) (C 54:4) [10:36:27:157]: running the installation inside the multi-package transaction Services C:\Mimecast for Outlook 4.0.411.5287 (32-bit) GPO.msi
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    MSI (s) (54:F8) [10:36:27:157]: value of strategy Machine 'Debug' is 0
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    Product: C:\Mimecast Services for Outlook 4.0.411.5287 (32-bit) GPO.msi
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    MSI (s) (54:F8) [10:36:27:477]: value of strategy Machine 'DisableUserInstalls' is 0
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    MSI (s) (54:F8) [10:36:27:477]: "DisableMedia" user policy value is 0
    MSI (s) (54:F8) [10:36:27:477]: value of strategy Machine 'AllowLockdownMedia' is 0
    MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: Media enabled only if the package is safe.
    MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: looking for sourcelist for product {C28136F7-F2C7-4426-B26F-F7E03922B34B}
    MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: added {C28136F7-F2C7-4426-B26F-F7E03922B34B}; for the potential sourcelist (pcode; disc; relpath) list.
    MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: check now product {C28136F7-F2C7-4426-B26F-F7E03922B34B}
    MSI (s) (54:F8) [10:36:27:477]: SOURCEMGMT: Media is enabled for the product.
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    MSI (s) (54:F8) [10:36:28:557]: value 'SearchOrder' user policy is 'nmu '.
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    MSI (s) (54:F8) [10:36:28:557]: product {C28136F7-F2C7-4426-B26F-F7E03922B34B} is assigned admin: LocalSystem has the key to publish.
    MSI (s) (54:F8) [10:36:28:557]: product {C28136F7-F2C7-4426-B26F-F7E03922B34B} is managed.
    MSI (s) (54:F8) [10:36:28:557]: the product '{C28136F7-F2C7-4426-B26F-F7E03922B34B}' is running with elevated privileges: product is affected.
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    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Network shortcuts
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Documents
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Printer shortcuts
    MSI (s) (54:F8) [10:36:28:567]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Recent
    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\SendTo
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    MSI (s) (54:F8) [10:36:28:577]: SHELL32::SHGetFolderPath returned: C:\Users\tech.support\AppData\Local
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    MSI (s) (54:F8) [10:36:28:587]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start start\program
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    MSI (s) (54:F8) [10:36:28:597]: MSI_LUA: the MsiRunningElevated of the parameter property to 1 because the installation is already running high.
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    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding privileged property. Its value is '1 '.
    MSI (s) (54:F8) [10:36:28:597]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
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    MSI (s) (54:F8) [10:36:28:597]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
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    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding a DATABASE property. Its value is 'C:\windows\Installer\14b48052.msi '.
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding OriginalDatabase property. Its value is 'C:\windows\ccmcache\4\Mimecast4.0.msi '.
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    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding UILevel property. Its value is '3'.
    = Logging started: 04/09/2013-10:36:28 =.
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding ACTION property. Its value is 'INSTALL '.
    MSI (s) (54:F8) [10:36:28:597]: doing action: INSTALL
    Action start 10:36:28: INSTALL.
    MSI (s) (54:F8) [10:36:28:597]: ExecuteSequence running
    MSI (s) (54:F8) [10:36:28:597]: action driving: FindRelatedProducts
    Action start 10:36:28: FindRelatedProducts.
    MSI (s) (54:F8) [10:36:28:597]: action driving: AppSearch
    Action ended at 10:36:28: FindRelatedProducts. Returns the value 1.
    Action start 10:36:28: AppSearch.
    MSI (s) (54:F8) [10:36:28:597]: Note: 2 1: 2262: Signature 3:-2147287038
    MSI (s) (54:F8) [10:36:28:597]: PROPERTY CHANGE: adding NETFRAMEWORK40FULL property. Its value is '#1 '.
    MSI (s) (54:F8) [10:36:28:597]: Note: 2 1: 2262: Signature 3:-2147287038
    MSI (s) (54:F8) [10:36:28:597]: action driving: OutlookVersionCheck
    Action ended at 10:36:28: AppSearch. Returns the value 1.
    MSI (s) (54:C8) [10:36:28:627]: call for a custom action to distance. DLL: C:\windows\Installer\MSI837D.tmp, point of entry: OutlookVersionCheck
    MSI (s) (54:B8) [10:36:28:627]: generation random cookie.
    MSI (s) (54:B8) [10:36:28:637]: created server custom with PID 4656 (0 x 1230) Action.
    MSI (s) (54:80) [10:36:28:667]: running as a service.
    MSI (s) (54:80) [10:36:28:667]: Hello, I am your 32-bit custom action Server Impersonated.
    Action start 10:36:28: OutlookVersionCheck.
    SFXCA: Extraction of a custom action to the temporary directory: C:\windows\Installer\MSI837D.tmp-\
    SFXCA: Link to the CLR version v4.0.30319
    Call to the custom action CustomAction_OutlookCheck! CustomAction_OutlookCheck.CustomActions.OutlookVersionCheck
    BEGIN OutlookVersionCheck
    OUTLOOK BITNESS IS: x 86
    Key checking: Software\Microsoft\Office\11.0\Outlook
    Key checking: Software\Wow6432Node\Microsoft\Office\11.0\Outlook
    Key checking: Software\Microsoft\Office\12.0\Outlook\InstallRoot
    Key checking: Software\Wow6432Node\Microsoft\Office\12.0\Outlook\InstallRoot
    MSI (s) (54. 68) [10:36:28:827]: PROPERTY CHANGE: adding OUTLOOK_INSTALLED property. Its value is 'TRUE '.
    Key checking: Software\Microsoft\Office\14.0\Outlook\InstallRoot
    Found version: Outlook 2010
    Key checking: Software\Wow6432Node\Microsoft\Office\14.0\Outlook\InstallRoot
    MSI (s) (54. 68) [10:36:28:827]: PROPERTY CHANGE: property to change OUTLOOK_VERSION. Its current value is 'NONE '. Its new value: "Outlook 2010".
    Found version: Outlook 2010
    OUTLOOK_INSTALLED is: TRUE
    IS THE VERSION of OUTLOOK: Outlook 2010
    MSI (s) (54:F8) [10:36:28:830]: action driving: LaunchConditions
    Action ended at 10:36:28: OutlookVersionCheck. Returns the value 1.
    Action start 10:36:28: LaunchConditions.
    MSI (s) (54:F8) [10:38:26:502]: product: service Mimecast for 32-bit Outlook - only by the installation of the machine is allowed. Please make sure that the user has the appropriate rights to do so.

    MSI (c) (58:C0) [10:36:28:850]: established police.  Charset: Req = 0, Ret = 0, fonts: Req = MS Shell Dlg, Ret = MS Shell Dlg

    Installation is allowed only by the machine. Please make sure that the user has the appropriate rights to do so.
    Action ended at 10:38:26: LaunchConditions. Return value 3.
    Action ended at 10:38:26: INSTALL. Return value 3.
    Property (S): UpgradeCode = {586A589B-D6D5-48D3-9B6D-571EF230ED6A}
    Property (S): NETFRAMEWORK40FULL = 1 #.
    Property (S): LAUNCHOUTLOOKONEXIT = 1
    Property (S): WIXUI_INSTALLDIR = INSTALLDIR
    Property (S): OutlookOpen = false
    Property (S): ProgramFilesFolder = C:\Program Files (x 86).
    Property (S): VersionNT = 601
    Property (S): Manufacturer = Mimecast Ltd
    Property (S): ProductCode = {C28136F7-F2C7-4426-B26F-F7E03922B34B}
    Property (S): ProductLanguage = 1033
    Property (S): ProductName = Mimecast Services for 32-bit Outlook
    Property (S): ProductVersion = 4.0.348.5166
    Property (S): ARPPRODUCTICON = MainIcon.exe
    Property (S): ARPHELPLINK = * address email is removed from the privacy *
    Property (S): ARPNOMODIFY = 0
    Property (S): Platform = *.
    Property (S): ROOTDRIVE = C:\\
    Property (S): MsiBitness = x 86
    Property (S): MimecastInstaller = *.
    Property (S): CAP_Common = *.
    Property (S): CAP_Common.Options = *.
    Property (S): CAP_Common.Options.Credentials = *.
    Property (S): CAP_Common.Options.ChangePassword = *.
    Property (S): CAP_Common.Options.Network = *.
    Property (S): CAP_Common.Options.Network.Read = *.
    Property (S): CAP_Common.Options.Network.Update = *.
    Property (S): CAP_Common.Options.Capabilities = *.
    Property (S): CAP_Common.Update.Manual = *.
    Property (S): CAP_Archive = *.
    Property (S): CAP_Archive.Search = *.
    Property (S): CAP_Archive.Search.Quick = *.
    Property (S): CAP_Archive.Search.Basic = *.
    Property (S): CAP_Archive.Search.Builder = *.
    Property (S): CAP_Archive.Search.Context = *.
    Property (S): CAP_Archive.Search.Recent = *.
    Property (S): CAP_Archive.Search.Favourite = *.
    Property (S): CAP_Archive.Search.Manage = *.
    Property (S): CAP_Gateway = *.
    Property (S): CAP_Gateway.Block = *.
    Property (S): CAP_Gateway.Block.Address = *.
    Property (S): CAP_Gateway.Block.Domain = *.
    Property (S): CAP_Gateway.Block.ReportSpam = *.
    Property (S): CAP_Gateway.Block.ManagedSenders = *.
    Property (S): CAP_Gateway.OnHoldItems = *.
    Property (S): CAP_Gateway.OnHoldItems.Personal = *.
    Property (S): CAP_Gateway.OnHoldItems.Moderated = *.
    Property (S): CAP_Gateway.OnHoldItems.Release = *.
    Property (S): CAP_Gateway.OnHoldItems.Block = *.
    Property (S): CAP_Gateway.Track = *.
    Property (S): CAP_Gateway.Transport = *.
    Property (S): CAP_Gateway.Transport.Secure = *.
    Property (S): CAP_Gateway.Transport.CCM = *.
    Property (S): CAP_Gateway.Transport.Stationery = *.
    Property (S): CAP_Gateway.Transport.Stationery.None = *.
    Property (S): CAP_Gateway.Transport.Stationery.Select = *.
    Property (S): CAP_Gateway.Transport.Attachments = *.
    Property (S): CAP_Gateway.Transport.Attachments.Convert = *.
    Property (S): CAP_Gateway.Transport.Attachments.Metadata = *.
    Property (S): CAP_Gateway.Transport.Attachments.StripLink = *.
    Property (S): CAP_Continuity = *.
    Property (S): CAP_Continuity.Mailbox = *.
    Property (S): CAP_Continuity.Mailbox.ReceivedItems = *.
    Property (S): CAP_Continuity.Mailbox.SentItems = *.
    Property (S): CAP_Continuity.Monitor = *.
    Property (S): CAP_Continuity.Monitor.Auto = *.
    Property (S): CAP_Continuity.Monitor.User = *.
    Property (S): CAP_Continuity.Monitor.Admin = *.
    Property (S): CAP_Continuity.Enable = *.
    Property (S): CAP_Continuity.Enable.Auto = *.
    Property (S): CAP_Continuity.Enable.Admin = *.
    Property (S): CAP_Piits = *.
    Property (S): CAP_Piits.Management = *.
    Property (S): CAP_Piits.AutoMount = *.
    Property (S): Global.Service.AccountType = *.
    Property (S): Global.Service.Username = *.
    Property (S): Global.Service.Password = *.
    Property (S): Global.WebProxy.Enable = *.
    Property (S): Global.WebProxy.Type = *.
    Property (S): Global.WebProxy.URL = *.
    Property (S): Global.WebProxy.Username = *.
    Property (S): Global.WebProxy.Password = *.
    Property (S): Global.Settings.IgnoreLocal = *.
    Property (S): Global.AutoUpdate.URL = *.
    Property (S): Global.AutoUpdate.Enable = *.
    Property (S): Global.Logging.LogDirectory = *.
    Property (S): Global.Logging.MaxFileSize = *.
    Property (S): Global.Service.MaxRolls = *.
    Property (S): Global.Logging.Level = *.
    Property (S): Session.Pits.FolderSyncInterval = *.
    Property (S): Global.Piits.MaxMessagesPerFolder = *.
    Property (S): Global.Service.InstallDirectory = *.
    Property (S): Global.Service.DataCacheSize = *.
    Property (S): Session.Continuity.PreDupeDuration = *.
    Property (S): Session.Continuity.PostDupeDuration = *.
    Property (S): Session.Continuity.HardFrequency = *.
    Property (S): Session.Continuity.SoftDuration = *.
    Property (S): Session.Continuity.EndContinuityExchangeAvailable = *.
    Property (S): Session.Continuity.EndContinuityMimecastUnavailable = *.
    Property (S): Global.Feedback.Recipients = *.
    Property (S): DefaultUIFont = *.
    Property (S): MSIRESTARTMANAGERCONTROL = DisableShutdown
    Property (S): REBOOT = ReallySuppress
    Property (S): OUTLOOK_VERSION = Outlook 2010
    Property (S): OUTLOOK_BITNESS = x 86
    Property (S): ErrorDialog = ErrorDlg
    Property (S): SERVICE_DIR = Windows Service Mimecast
    Property (S): SecureCustomProperties = NETFRAMEWORK40FULL; NEWERPRODUCTFOUND; OLDAPPFOUND; PREVIOUSVERSIONSINSTALLED; WIX_DOWNGRADE_DETECTED; WIX_UPGRADE_DETECTED
    Property (S): MsiHiddenProperties = _LicenseAgreed; CAP_Archive; CAP_Archive.search; CAP_Archive.search.Basic; CAP_Archive.search.Builder; CAP_Archive.search.context; CAP_Archive.search.favourite; CAP_Archive.search.manage; CAP_Archive.search.quick; CAP_Archive.search.recent; CAP_Common; CAP_Common.options; CAP_Common.options.capabilities; CAP_Common.options.ChangePassword; CAP_Common.options.credentials; CAP_Common.options.network; CAP_Common.options.network.read; CAP_Common.options.network.Update; CAP_Common.update.manual; CAP_Continuity; CAP_Continuity.enable; CAP_Continuity.enable.admin; CAP_Continuity.enable.Auto; CAP_Continuity.mailbox; CAP_Continuity.mailbox.ReceivedItems; CAP_Continuity.mailbox.SentItems; CAP_Continuity.monitor; CAP_Continuity.monitor.admin; CAP_Continuity.monitor.Auto; CAP_Continuity.monitor.user; CAP_Gateway; CAP_Gateway.block; CAP_Gateway.block.address; CAP_Gateway.block.domain; CAP_Gateway.block.ManagedSenders; CAP_Gateway.block.ReportSpam; CAP_Gateway.OnHoldItems; CAP_Gateway.OnHoldItems.block; CAP_Gateway.OnHoldItems.moderated; CAP_Gateway.OnHoldItems.personal; CAP_Gateway.OnHoldItems.release; CAP_Gateway.track; CAP_Gateway.transport; CAP_Gateway.transport.attachments; CAP_Gateway.transport.attachments.convert; CAP_Gateway.transport.attachments.metadata; CAP_Gateway.transport.attachments.StripLink; CAP_Gateway.transport.CCM; CAP_Gateway.transport.secure; CAP_Gateway.transport.stationery; CAP_Gateway.transport.stationery.None; CAP_Gateway.transport.stationery.Select; CAP_Piits; CAP_Piits.automount; CAP_Piits.Management; DefaultUIFont; Global.AutoUpdate.Enable; Global.AutoUpdate.URL; Global.Feedback.Recipients; Global.Logging.Level; Global.Logging.LogDirectory; Global.Logging.MaxFileSize; Global.Piits.MaxMessagesPerFolder; Global.Service.AccountType; Global.Service.DataCacheSize; Global.Service.InstallDirectory; Global.Service.MaxRolls; Global.Service.Password; Global.Service.Username; Global.Settings.IgnoreLocal; Global.WebProxy.Enable; Global.WebProxy.Password; Global.WebProxy.Type; Global.WebProxy.URL; Global.WebProxy.Username; MimecastInstaller; PLATFORM; Session.Continuity.EndContinuityExchangeAvailable; Session.Continuity.EndContinuityMimecastUnavailable; Session.Continuity.HardFrequency; Session.Continuity.PostDupeDuration; Session.Continuity.PreDupeDuration; Session.Continuity.SoftDuration; Session.Pits.FolderSyncInterval
    Property (S): MsiLogFileLocation = C:\install.log
    Property (S): PackageCode = {6C9809C5-9DBC-4683-AE5F-3E05D53939EA}
    Property (S): ProductState = 1
    Property (S): PRODUCTLANGUAGE = 1033
    Property (S): CURRENTDIRECTORY = C:\
    Property (S): CLIENTUILEVEL = 2
    Property (S): CLIENTPROCESSID = 3672
    Property (S): MsiRestartManagerSessionKey = b9237eca8dffb44583db9105bf61f283
    Property (S): VersionDatabase = 200
    Property (S): MsiSystemRebootPending = 1
    Property (S): VersionMsi = 5.00
    Property (S): VersionNT64 = 601
    Property (S): WindowsBuild = 7601
    Property (S): ServicePackLevel = 1
    Property (S): ServicePackLevelMinor = 0
    Property (S): MsiNTProductType = 1
    Property (S): WindowsFolder = C:\windows\
    Property (S): WindowsVolume = C:\
    Property (S): System64Folder = C:\windows\system32\
    Property (S): SystemFolder = C:\windows\SysWOW64\
    Property (S): RemoteAdminTS = 1
    Property (S): TempFolder = C:\Users\TECH~1.SUP\AppData\Local\Temp\
    Property (S): CommonFilesFolder directory = C:\Program Files (x 86) \Common Files\
    Property (S): ProgramFiles64Folder = C:\Program Files\
    Property (S): CommonFiles64Folder = C:\Program Files\ Files\Fichiers
    Property (S): AppDataFolder = \\gblon-v-fp001\users$\tech.support\Application Data\
    Property (S): FavoritesFolder = \\gblon-v-fp001\users$\tech.support\Favorites\
    Property (S): NetHoodFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Network Shortcuts\
    Property (S): PersonalFolder = \\gblon-v-fp001\users$\tech.support\Documents\
    Property (S): PrintHoodFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Printer Shortcuts\
    Property (S): RecentFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Recent\
    Property (S): SendToFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\SendTo\
    Property (S): TemplateFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Templates\
    Property (S): CommonAppDataFolder = C:\ProgramData\
    Property (S): LocalAppDataFolder = C:\Users\tech.support\AppData\Local\
    Property (S): MyPicturesFolder = C:\Users\tech.support\Pictures\
    Property (S): AdminToolsFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start administration Tools\
    Property (S): StartupFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start demarrer\programmes\demarrage\
    Property (S): ProgramMenuFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\Programs\
    Property (S): StartMenuFolder = \\gblon-v-fp001\users$\tech.support\Application Data\Microsoft\Windows\Start Menu\
    Property (S): DesktopFolder = \\gblon-v-fp001\users$\tech.support\Desktop\
    Property (S): Font = C:\windows\Fonts\
    Property (S): GPTSupport = 1
    Property (S): OLEAdvtSupport = 1
    Property (S): ShellAdvtSupport = 1
    Property (S): MsiAMD64 = 6
    Property (S): Msix64 = 6
    Property (S): Intel = 6
    Property (S): PhysicalMemory = 4027
    Property (S): VirtualMemory = 5339
    Property (S): AdminUser = 1
    Property (S): MsiTrueAdminUser = 1
    Property (S): LogonUser = tech.support
    Property (S): UserSID = S-1-5-21-583907252-2049760794-725345543-5685
    Property (S): UserLanguageID = 2057
    Property (S): ComputerName = OSLLONPC052
    Property (S): SystemLanguageID = 2057
    Property (S): ScreenX = 1024
    Property (S): ScreenY = 768
    Property (S): CaptionHeight = 22
    Property (S): BorderTop = 1
    Property (S): BorderSide = 1
    Property (S): TextHeight = 16
    Property (S): TextInternalLeading = 3
    Property (S): ColorBits = 32
    Property (S): TTCSupport = 1
    Property (S): Time = 10:38:26
    Property (S): Date = 04/09/2013
    Property (S): MsiNetAssemblySupport = 4.0.30319.1
    Property (S): MsiWin32AssemblySupport = 6.1.7601.17514
    Property (S): RedirectedDllSupport = 2
    Property (S): MsiRunningElevated = 1
    Property (S): The privilege = 1
    Property (S): Name of USER = Oriel securities user
    Property (S): COMPANYNAME = Oriel Securities Ltd.
    Property (S): basis of DATA = C:\windows\Installer\14b48052.msi
    Property (S): OriginalDatabase = C:\windows\ccmcache\4\Mimecast4.0.msi
    Property (S): UILevel = 3
    Property (S): ACTION = INSTALL
    Property (S): OUTLOOK_INSTALLED = TRUE
    MSI (s) (54:F8) [10:38:26:532]: see clean files/packages, if there
    MSI (s) (54:F8) [10:38:26:532]: MainEngineThread returned 1603
    MSI (s) (C 54:4) [10:38:26:542]: RESTART MANAGER: closed Session.
    MSI (s) (C 54:4) [10:38:26:542]: sequence number number for this installation system restore.
    = Logging stopped: 04/09/2013-10:38:26 =.
    MSI (s) (C 54:4) [10:38:26:542]: strategy user 'DisableRollback' is 0
    MSI (s) (C 54:4) [10:38:26:542]: policy value 'DisableRollback' Machine is 0
    MSI (s) (C 54:4) [10:38:26:542]: meter is incremented to disable the stop. Counter after increment: 0
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3:2
    MSI (s) (C 54:4) [10:38:26:542]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3:2
    MSI (s) (C 54:4) [10:38:26:542]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
    MSI (s) (C 54:4) [10:38:26:542]: restoration of the environment variables
    MSI (s) (C 54:4) [10:38:26:542]: object to destroy RemoteAPI.
    MSI (s) (54:B8) [10:38:26:542]: end of thread Custom Action Manager.
    MSI (c) (58:88) [10:38:26:542]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
    MSI (c) (58:88) [10:38:26:542]: MainEngineThread returned 1603
    = Recording stopped: 04/09/2013-10:38:26 =.

    Appreciate that any direction. Seems that maybe the MSI package might have broken this machine

    Hi Dan,

    This computer is on a domain network?

    I suggest that post you the question in Mimecast forums for more information support:

    Support community-powered Mimecast

    https://community.Mimecast.com/Mimecast

    Hope this information helps.

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