How to reinstall a Windows 8 dell alienware aurora r4 to factory settings?

A friend of mine had his PC scammed (guy calls, said you that they are Microsoft and you are infected, enter your PC and then you lock out and ask $ money to let you back in).

Anyway, he has a PC Dell Alienware Aurora R4 (comes with) running Windows 8 or 8.1 - I don't know but I know that he has not improved/changed anything. The system came with a DVD resource (nothing else).

Now all we want to do is to restore factory default, there is nothing about this of any importance to save...

I looked on the internet and found what looks like the right solution:

-Enter advanced service options (holding shift at the start), select "troubleshooting."
> "Icon Dell Backup and Recovery" is missing (how could it be?

Without that, I'm totally stuck...
Any suggestions? Recommendations? Ideas?

Thank you

After that a clean installation of Windows and the drivers of Dell system, Dell backup and restoration facility will create a new recovery partition of your own installation that you can restore as new factory settings.

Tags: Dell Software

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