How to respond to customers? (double billing?)

Similar Questions

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• I am double billed.

  I get a chance to pass membership entire cloud creative a month ago at a membership in the single application and thought I did. But now I'm in double bill! I'm still pay for full membership, and tomorrow I will be charged a second time (for a single application) for membership of a single application. How can I rectify this?

  Hi cccmepL

  It is not possible to downgrade a full membership of creative Cloud to a single application, that's why you have currently 2 active members.

  I cancelled the full membership and processed payments for costs in October and November.

  Kind regards

  Bev

• How can I remove the double song from my iPhone titles?

  How can I remove the double song from my iPhone titles?

  Hello josephever,

  Thank you for using communities of Apple Support.

  To remove the music from your iPhone, you will need to follow the steps below:

  Remove music

  Remove tracks, albums or playlists in the music app delete all music in the settings.

  Remove the application, music, playlists, albums or songs

  1. Find the song, album, or playlist you want to delete.
  2. Tap the Options icon plus on the right side of the screen.
  3. Press DELETE.
     
  4. When you are prompted, press Delete [purchased or Playlist] to confirm.

  Delete all the music on your device

  1. Go to settings > general > storage and use iCloud > storage management.
  2. Tap music.
  3. Under the music, by sweeping left on all the songs.
     
  4. Press DELETE.

  If you delete a purchase that you have not saved on your device, the purchase will also hide your purchase history.

  If you are a member of music from Apple or iTunes subscription game, you might see 'Remove my music' instead of delete. Remove the music from your iPhone, iPad or iPod touch also removes it from your music library to iCloud. If you delete music on a single device, it also deletes other devices. Learn how delete your music to iCloud library media.

  On an iPhone, iPad or iPod touch, if you do not have the music available offline, it is cached by using the available space on the device. The device will delete cache and caching of music, as space is needed by the device.

  Remove music, movies, applications and other content to your iPhone, iPad or iPod touch

  See you soon.

• How can I configure the double-click on a Magic Mouse 2 without the universal access icon?

  How can I configure the double-click on a Magic Mouse 2 without the universal access icon?

  --> Mouse system preferences.

• How can I activate print double-sided on my Canon MG6350 printer

  How can I activate print double-sided on my Canon MG6350 printer

  I go to the website of canons and get their driver and check their software if the printer is supported and he supported printing double-sided on OS X, it would have parameters in their software in system preferences

• Printe all-in-one HP Envy 5530: how you respond to a Message private to HP?

  I received a private message JeffC, Executive customer relations. He wants the info back to me. Been trying for 3 hours now trying to learn what I need to do to meet him. Nerves are frayed. How can I get help?  Read how to respond but did not understand the instructions.

  You are dealing with a very Senior Senior here, and these things are not easy for us.

  Can someone help me, please, before having a stroke?

  To meet a PM:

  1. Connect to the forum.
  2. At the top right of the page will be something like this: .  Right click on the envelope above.
  3. The above will take you to the message system.  Click on the subject of the message you want to answer.
  4. At the bottom of the page there will be a response button. Click here for the answer.
  5. Write your answer in the text box, and then click send a Message at the bottom of the text block.

  If you have problems with any of the steps, please indicate what number above is awkward and I'll take some screen shots and post them here.

• How can I remove photo double and pieces of e-mail downloads?

  I searched 'images' in my docs. and he found more than 26000!  How can I remove the double and the pieces of e-mail downloads?

  Some of the files you found may be in your Temporary Internet Files folder...
  Empty this folder can be a place to start.

  (260897) how to remove the content of the Internet temporary files folder
  http://support.Microsoft.com/default.aspx?scid=kb;en-us;260897

  The following freeware may be worth trying to find duplicates:

  (FWIW... it's always a good idea to create a system)
  Restore point before installing software or updates)

  Awesome Duplicate Photo Finder
  http://www.duplicate-finder.com/photo.html
  (Win 2000 / XP / 2003 Server / Vista/Win 7)

• How can I disable by double-clicking an embedded video past in full screen?

  How can I disable by double-clicking an embedded video past in full screen?

  Hello

  I would sugegst you post the question on the link provided below for assistance.

  http://experts.Windows.com/FRMS/windows_entertainment_and_connected_home/default.aspx

• On incoming emails: how to stop creating customers when no Match?

  On incoming emails: how to stop creating customers when no Match?

  We have encountered a problem using the incoming e-mail. (RP08 V9.0)

  It seems that when an incoming e-mail message is processed, he tries to associate with a customer by matching the email address.  If it cannot find a match with the email, a new customer is created.  In our case with this client, they have something like 20,000 customers, but few have corporate e-mail addresses and they are employees of causality.

  We need these incoming calls to be bound to a generic customer or not, so the service desk can make a corresponding manual.  All clients are automatically filled from their payroll in a mansion controlled system, so with the current behavior of get us many customers duplicate being created, which is an administrative nightmare.

  Does anyone know how you can stop this happening and creation the link that these incoming calls to a generic customer account set in place for this purpose.

  There is no setting of system to stop this behavious, I know.  Would be nice if there was J

  Simply replace the value of the parameter in the stored procedure EMAIL_ID. All of the parameters passed to the stored procedure are used as return values (i.e. all the changes will be accepted by VSM and used to change the content of the e-mail, before it is sent to its destination).

• OMB + how to insert single and double quotes in an expression?

  I'm doing the following command of OMBALTER to work:
  
  [MAPPING OMBALTER '$Mapping' CHANGE the ATTRIBUTE '$Attribute' of THE GROUP '$Group' OPERATOR '$Operator' SET the PROPERTIES (EXPRESSION) VALUES ('replace(get_model_name,'"')')]
  
  I can't find the right escape sequence for the part of values.
  
  I want to insert. > replace (get_modul_name, {apostrophe} {quote} {apostrophe}) <.
  
  Pointers?
  
  Best regards, John

  Hi John

  So within a chain in tcl "Hello world, how are you?" you must use the double apostrophe to get an apostrophe;
  "Hello World"' how are you?

  Double quotes can only be added as is;
  ' hello "world" how are you?

  See you soon
  David

• Where should I go next after that billing customers have ignored my email double bill?

  Ive received two renewal bills: one for when I started the year on a single subscription, then mid-I've changed in the full set of CC - and later a 2nd invoice (email saying I'll be bill once again for my CC package). I raised it with online chat, which unfortunately have not yet understand/understand or read the two Adobe e-mails I cut and pasted and subsequently classified the investigation and put him in exchange rate.

  Support Adobe online billing is lamentable. This is my second time I had to communicate with them and the second time that they have clogged my subscription.

  Anyone have any ideas where I can escalate it?

  Hello

  Please contact adobe for the same support.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• How to get rid of double dash in signature

  31.2.0 running. How to get rid of the double-dash? All the solutions say to go to the tool / Options, but in this new version, there is no option under Tools.

  Help, please. Thank you.

  This table can be useful for later use.

  _Linux, http://KB.mozillazine.org/Menu_differences_in_Windows, _and_Mac

• How can I disable the double click to a new tab in Firefox?

  I just installed the latest version of Firefox, and now I'm faced with a new problem. When I try to open a new tab I click twice on the top bar, and it's annoying me. I used to open a new tab by clicking on an icon next to any tab and now this icon is moved to the top right corner, and it seems there is no way to open a new tab except by double clicking on the top!
  How can I find this icon instead of previous to open a new tab just with a single click.
  Thank you

  You can check for problems with the file localstore.rdf.

  • http://KB.mozillazine.org/Corrupt_localstore.RDF

• How can I check customers get updates from the caching Service?

  I've just set up a server 10.11 with Server.app version 5.0.15 to act as a provisioning server caching to provide updates to the clients Mac (no iOS device).

  I see that he has downloaded updates the Stats section when I chose bytes served in the drop down menu.

  I want to check that it works and that clients receive the updates of this sever when at the office.

  I did a lot of research but have not found anything definitive. I've seen suggestions may be looking at the Library/Server/Caching/Logs/Debug.log, but nothing in it can tell me whether or not a customer received an update of the caching Service. It is suggested in the Server Essentials of PeachPit book looking at Activity Monitor to check the packet network and instrumental, but which shows that the server successfully contacted Apple and checked the IP address.

  I need to know and to verify that this Service of caching works effectively by updates provided to customers on our network. Does anyone know how to do this?

  Thanks in advance.

  EDIT: I just checked the server again and downloaded only 226 MB of data. I created this yesterday afternoon. Shouldn't be much more data?

  https://help.Apple.com/ServerApp/Mac/5.0/?lang=en#/apd5E1AD52E-012B-4A41-8F21-8e 9EDA56583ALog

  LogLevel-> verbose
  I get enough information about the activities