On incoming emails: how to stop creating customers when no Match?

On incoming emails: how to stop creating customers when no Match?

We have encountered a problem using the incoming e-mail. (RP08 V9.0)

It seems that when an incoming e-mail message is processed, he tries to associate with a customer by matching the email address.  If it cannot find a match with the email, a new customer is created.  In our case with this client, they have something like 20,000 customers, but few have corporate e-mail addresses and they are employees of causality.

We need these incoming calls to be bound to a generic customer or not, so the service desk can make a corresponding manual.  All clients are automatically filled from their payroll in a mansion controlled system, so with the current behavior of get us many customers duplicate being created, which is an administrative nightmare.

Does anyone know how you can stop this happening and creation the link that these incoming calls to a generic customer account set in place for this purpose.

There is no setting of system to stop this behavious, I know.  Would be nice if there was J

Simply replace the value of the parameter in the stored procedure EMAIL_ID. All of the parameters passed to the stored procedure are used as return values (i.e. all the changes will be accepted by VSM and used to change the content of the e-mail, before it is sent to its destination).

Tags: VMware

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