How to unlock the HelpAssistant account?

I use MSRA.exe (Microsoft Remote Assistant), trying to connect to the user's PC, here on the same field I sometimes get a message that says "can't connect because your account has been locked, contact your administrator, however I can use it on a different machine and have no problems at all.

I do not get an option to put in a login ID & PW, it is filled beforehand. I'd appreciate any help to shed light on what to look at.

Thank you

Hi, Cindy.

You use a domain account?  Contact the administrator to unlock your account on the domain controller.

Error message:

http://msdn.Microsoft.com/en-us/library/ms849370

Tags: Windows

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