Windows XP will not activate and it is not letting me boot in Windows.
My computer starts... someone can help?
My computer starts... someone can help?
I'm pretty new in this at work, but I was put in charge of fixing one of the computers.
Here's what happened...
It was running on windows XP Professional.
but then Windows XP Home Edition has been installed.
Someone wanted to Windows 7 on the computer, so I tried to install this... it does not work.
The computer wil not start, then when it asks to click on f12 or f2, I click on (tried twice) both
When I go to the start menu, the arrows do not work, so I can not seloect anything.
I have to let it boot to the 'Welcome' screen (where you connect)
Also ' still looks like Windows xp
I can't log on, and then I click the button to do this, it gives me a message that says:
"you must activate this copy of windows to connect, you want to activate it now?
It gives me the options of Yes and no.
When I click No., goes back to the Welcome screen
but when I click Yes, it looks like it will record in, but the only thing that appears is the image on the desktop and the cursor.
do not show the start menu, taskbar and icons on the desktop.
The last time this happened, I waited for a few hours, but it has not changed.
I have no idea what to do
Additional details
I also know that Windows XP Home Edition has been installed by a CD as well.
Windows XP Professional was already on the computer when it is purchased
Nothing is silent... not even the Task Manager
then he gives me these options:
-Onboard or USB floppy
-Onboard SATA hard drive
-Onboard or USB CD drive
-System configuration
-Disk hard Diagnistics
-Start the utility Partition
The Windows 7 CD is in the CD drive, but it is not yet installed... I want to install it, so I clicked on "Onboard or USB CD drive".
Then he said:
"No available selected startup disk - strike f1 to retry boot, F2 to put in place the utility"
This is what happens when I press on them:
F2 - same message (I've tried several times and it has not changed)
Information system F1 display
This can be a much more serious problem than I thought at first...
Here's the report...
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-* - J8D7P - XQJJ2-GPDD4
The Windows Product Key hash: xgsndMkYdJsYmUng0qIJ/thx + HI =
Windows product ID: 00371-868-0000007-85162
Windows product ID type: 1
Windows license Type: customer KMS
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {895BE310-089D-4961-993F-103C75314E21} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120503 - 2030
TTS error:
Validation of diagnosis:
Resolution state: n/a
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
Office status: 100 authentic
Microsoft Office Standard 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Internet Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Office details:
The software licensing service version: 6.1.7601.17514
Description: operating system Windows - Windows (r) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7601.0000-1992012
Installation ID: 007215926064612105419286229366928883087035888613494811
Partial product key: GPDD4
License status: initial grace period
Time remaining: 40380 minute (s) on (28 day (s))
Remaining Windows rearm count: 3
Trust time: 19/07/2012 09:33:14
Please use /ato slmgr.vbs to activate and update information on KMS clients in order to update the values.
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
--> HWID data
Current HWID of Hash: MgAAAAEABAABAAEAAAACAAAAAQABAAEAeqgks6QFqn8IhaRj6mqU4taWGuz4d9y6TFg =
N/A
BIOS valid for OA 2.0: Yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC1017 102408 APIC
FACP 102408 FACP1017
HPET 102408 OEMHPET
OEMMCFG MCFG 102408
102408 OEMB1017 LASRYVITRAGE
GSCI 102408 GMCHSCI
SSDT DpgPmm CpuPm
Thank you for your help
There has been much appriciated :)
But I just fixed the problem
Tags: Windows
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