How you complain about the appalling service

How an express those disgust at the terrible service?  On Sunday, I bought Lightroom, but it wouldn't download properly; in accordance with the instructions on the e-mail, I rang Adobe on the phone number provided and for the next 50 minutes, I wanted while being transferred from one person to another until I was finally told that there is no phone support and that I have to go online.

I talked to five people only the last seemed the least bit apologetic to the service I received, it was a refund of my money.

Is someone can you please tell me what is the point of putting the phone numbers on the emails if you don't offer phone support?

Hi Mark,

The CC shows that it has been activated, however in a suite case CS: 0216192941 I find that they have attempted to contact you on 6 August 2015 & reached the voicemail.

Please confirm if the problem is resolved, me message in private closed, so I can keep up with the team in question.

Concerning

Stéphane

Tags: Adobe

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