Complaining about the delivery of the software/drivers in a new computer.

About 2 weeks ago, I bought a Satellite A660.
After you open the box and all first from this computer, it was cluttered with tons of useless software.
Each restart of usually take far too long for such a powerful computer.
Take a look at the list of processes, there was a huge amount of current process.
What is all this! ??? What are you doing in my computer! ??
After some research, I discovered that a few of them what they made, and the rest are still unknown to me.
And those that I discovered was absolutely unnecessary and superfluous.
After each start up, the HARD drive makes a frantic scratching to treat all the softwareit is charged.
Despite the huge amount of ongoing process, the remote was not working.

Why Toshiba offers a computer brand new powerful and enjoyable in this condition! ???

I decided to install a new OWN Windows 7 Ultimate.
I spent the last 2 weeks trying to do.
The drivers and the software trick is to be a NIGHTMARE.
I spent last week by train to get things to work again... and I'm about to give up.

The drivers are a mess... some are undocumented, others do not work, others do nothing.
There is no way of knowing what is REALLY necessary and which do not.
There are unknown tasks / undocumented (this is a brand new 800 euros; computer... Why should I undocumented patches inside)
Drivers Toshiba page there are 57 thingies to download the Toshiba... you just may not INCLUDE adjustments to the installation of the drivers.

When I asked for the support that they gave me a "Toshiba Software install" program.
An automated tool that will make my work computer! Finally!
After you downloaded and installed all the stuff she needed, this is the result:
* The Panel buttons not working do not.
* No ECO feature
* Stil remote control does not
* Hardware acceleration with the version of the incorrect driver, makes the games run at a very low speed.
* Port Ethernet does not exist.
* Webcam does not

I use computers for more than 17 years and NEVER had such troubles, the confussion and the refectory with the drivers.
I'm a systems engineer and software developer, so I know a little about the software and drivers.
And never had so much trouble to make a system work fully.
I spent hours reading forums and vague or incomplete information everywhere on web of Toshiba.
I just want a computer that works simply, effectively, according to the price I paid for it.
Do not have a PROBLEM of 2 weeks.

Despite the material is excellent, the part of the drivers/software is a mess.
I'm just tired and will return it and ask for a refund.

Hello Zabalero

In general I put t read long assignments, but the topic of this thread was interesting and I made the decision to read what you have to say about software pre-installed.

I put t know what do you want now. Did you just searched for a place where you can write about it or you need assistance?

In any case, I can understand you if you think that there are a bunch of useless stuff but as experienced system engineer, you know very well how this works and what the laptop manufacturers are offering. We are here on the Toshiba forum and write about Toshiba, but there is not much difference if you check the other laptop manufacturers.

Optimization of the operating system is not so complicated and in 30 minutes, you can have perfect OS pre-installed (the recovery image optimization). Okay, your decision was clean installation of the OS. It's OK, but you know very well you have to install a lot of drivers and Toshiba specific stuff in addition one by one and this must be done in the proper installation order.

In general I think you didn't raise enough information on your new machine. In s manuals you will find a description of each tool of Toshiba and utility with exact explanation that you can do with it.
On the one hand you want to have only necessary things, but later complain of missing features. Problem is that buttons face, utility eco, remote control, webcam and all other hardware components are controlled with different Toshiba tools and utilities so they must be active in the background and it's certainly not useless.
I put t know what else to say.
I just hope that you created the recovery DVDs until you started the clean install of the OS.

If you have made the decision to return to your laptop back any further discussion will probably not help you much.

Bye and good luck.

Tags: Toshiba

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