HP 15-g013dx: ports USB 2.0 and devices does not downgrade from Windows 7

Hi all

I'm trying to downgrade a 15-g013dx (J5T33UA) computer laptop HP Windows 8.1 to Windows 7. It is a four-core AMD A8 APU system.

I have problems with the devices USB 2.0 not supported by the hardware.  I have all devices in Device Manager, but the computer does not detect the USB 2.0 devices.

He will recognize USB 3.0 devices very well when they are plugged into the USB 3.0, but no USB 2.0 ports. Peripheral USB 2.0 do not work in any port.  I can't confirm the devices USB 1.1 at this time.

CMOS configuration is set in Legacy mode: disable.

Is there an additional driver or configuration that I am missing, or is there something else going on?

Thanks in advance!

@OtakuN3rd ,

Hello and thanks for the display on the HP support forums.  If you want to downgrade your system to Windows 7, you'll want to download the drivers and software supported first.

Here is the link to your drivers and support systems.

Drivers for laptop PC HP 15-g013dx

To make sure you material works you want to install your drivers starting with the chipset driver before all others.

For windows 7, you'll want to check out this link as well.

UEFI boot or legacy - tips

If you follow that you should have no problem.

If your USB 2.0 ports are still have a problem then contact support phone for repair options.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Thanks again for posting and have a nice day

Tags: Notebooks

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