HP 15 laptop: cannot use the touchpad while now the keys

Sorry if Im this ad in the wrong forum, but I just got a new HP laptop and I can't use the touchpad in now the keys down. I'm playing a game that requires the touchpad to look around, but I can't. Ive already tried disable palmcheck and only allowed me to look around for a second short before the cursor locked up and I wouldn't be able to look around again until I wasn't pressing the keys. Please help ive been everywhere looking for a solution and this is my last hope.

Hello

Normally, you just have to disable SmartSense or PalmCheck Control Panel of Synaptics - but from what I've seen, it seems no longer works for Windows 10 versions of this driver.

You may be able to work around this problem as follows.

First, download the Synaptics driver on the link below and save it in your downloads folder.

Version of the Synaptics 17.0.18.8 driver

Disable your wireless card (should be f12 ).

Open Control Panel, open programs and features, right click on the Synaptics driver and select uninstall.

When finished, restart the laptop.

When windows rebooted, open your download folder and re-run the installer of Synaptics - when it is finished, restart the laptop.

Open the Synaptics settings panel, disable SmartSense or PalmCheck , then check if the touchpad works now with a key on the keyboard is pressed.

If so, turn on your wireless card and use the utility on the following link to prevent Windows 10 to update automatically the Synaptics driver.

https://support.Microsoft.com/en-GB/KB/3073930

Kind regards

DP - K

Tags: Notebooks

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