HP 15 Notebook PC LOT33UA #ABA: I can not connect to the Internet.

Each network device can connect to my router except this laptop. I tried to use an Ethernet cable but no luck. Can you help me?

Dear customer,

Welcome and thanks for posting your question on the Forum of Support HP

Looks like you're not able to connect to the network wirelessly with your laptop

Please read the tips and the steps below, find out what is relevant to your current situation and try

by performing a few steps which could help solve the question

1. check that the led wireless, try to turn on the wireless by pressing the wireless button

2. check if Wireless [WLAN] is enabled in the BIOS

3. check if you have yellow "!" mark or red ' x' for Wireless Adapter in Device Manager

Note: make a right click on the adapter, uninstall the driver and restart the device [Windows will load the drivers again]

4. check the last time wireless worked fine and perform system restore, reset the BIOS default setup

pressing the F10 key in BIOS

5. power OFF the Unit, remove the AC adapter / CC & battery, press in and hold the Power button for 1 minute

6. you can also download and install the last update of the BIOS for the unit on the Site of HP Support

7 uninstall drivers Wireless Device Manager again, and this time download and re-install the drivers of

the HP's Support Site

8. If you use HP Wireless Assistant on your device, please uninstall the same and re-install again

9. check if your wireless card detects any other nearby wireless network it, in this case delete existing wireless

Profile and recreate the same

10 incase if these steps does not resolve the problem, you can try removing and reinstalling the card group wireless

Note: Please do this step only if you are comfortable doing

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the white button on the right to say thank you Thumbs Up *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

GBL84

I'm not an employee of HP

Tags: Notebooks

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