Can not connect to the internet via my router

I recently changed my dsl cable and Internet service provider. Everything worked fine when I had dsl (no problem connecting by router) but now I can only connect to the internet when the cable modem is connected directly to one of my PCs. I tried to reset the router by default and computers can see each other on the lan, but after trying to reconfigure the router with the modem cable connected it does not detect not the new address ip & dns info even if the adapter is configured to receive the ip address and dns automatically (in windows and the settings of the router.)

Is there something else in my network installation of Windows 7 that needs to reconfigure?

Hi Viking_Dan,

It is really difficult to troubleshoot network connections because there are so many factors that might cause a problem. I'll do my best, however.

Make sure that you connected the modem cable to the router using the Ethernet port on the router (Wide Area Network) "WAN". Then try to ping the router from an elevated command prompt window. The default IP address is usually something like 192.168.1.1, or similar. Check with your router's configuration. The ping command is:

Ping xxx.xxx.xxx.xxx

(where the x's represent the IP address)

You will receive all 4 packets back with 0% loss. If you do not have, so I'm puzzled. If you receive all 4 packages without losses and still can't connect to the internet, then check if the radio for the router matches the capacity of your PC. Your router may have a frequency of 2.4 GHz only, only 5 GHz, or a mixture. Your PC can support one of those, or both. Check to see if they match.

If it still does not work, try to set a static IP address for each of your PCs, with the IP address of the router as the default gateway. For the DNS server, I suggest that you use the DNS from Google free, fast and secure server. The IP address is 8.8.8.8

Let me know what happens

Tags: Windows

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