HP 15-r099sm (Ralink RT3290 Wireless Adapter) can't find my WiFi network

I bought my HP 15 a few days ago and since yesterday (after that I restarted) it does not find my network. Also, sometimes he finds all the surrounding networks, sometimes one or two, sometimes none, but it never shows mine.

All my other devices connect to the network just fine and also when I connect to the laptop via a cable internet Ethernet works normally. I tried to reinstall the card and the driver, but nothing happens, the problem is still there. What should I do?

Hey xdujex,

Indeed, it is quite confusing.

The only other things I could suggest would be to restore the laptop to until the problem started. I know your laptop is fairly new but it might help to avoid being without the unit while for repair isn't worth it.

If this does not work, you can try a system restore to wipe everything and see if the problem comes back. Save your information and give it a try.

If it does not solve the problem that the next step would be to ask the HP support by phone for service options. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.

Tags: Notebooks

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