HP 6500 scan high resolution works well with the solution Center HP; but is solid black w/imgage software for editing

I got an OfficeJet 6500.

If I try to scan a picture at a very high resolution, using an image of image editing software will come out black.

I can scan the image using the HP solutions, at the same high resolution Center, and the image will scan very well.

I think there is a setting for the Windows operating system that needs to be adjusted. I know because I had this same problem once before.

I found the solution to my problem. but my computer crashed and I had to reinstall the full Windows operating system. I lost the changes I had made. It was in January 2011.

I don't remember when I had the answer to my problem but I thought that I asked the question in the HP forum (it would have been some time in late 2010) and then someone answered with the solution to my problem. But I can't find the post I did then.

-My operating system is Windows 7, with a 64-bit operating system.

-The processor is an Intel Celeron 2 .50GHz.

I would appreciate any help someone can offer.

Hello JimTrail

After watching this on the web, it seems that you is maybe to something. From what I found, GIMP uses a lot of resources, especially true for larger images. He isn't able to handle the scanning of an image as large as 4800dpi without additional RAM or virtual memory to compensate for the RAM.

My suggestion would be to increase the size to the recommended or higher. Out of curiosity how much physical RAM have you? Microsoft recommends that virtual memory for no more than 3 times the amount of RAM installed. See article: change the size of virtual memory.

You can also see the article below on the Tile Cache GIMP.org.

How to set your Tile Cache

Tags: HP Printers

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