HP 6830: HP 6830 cannot communicate with printers

Hello

wehenever I send you a print through my laptop, I get a dialog box indicating that the computer cannot communicate with the printer. (It's also seems to indicate a correction option that is not fix something).

However, the print job is done perfectly.

It dose not happen when an an email impression is made.

How can I get rid of this dialog box?

Thank yoy

Hello

Thank you for using the HP Forums.

Can you try using a TCP/IP port?

Creating a TCP IP port

1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
4. Enter the IP address of the printer.

This video resource will show you how do:

Create & port use TCP IP

Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)

Let us know if it works

Tags: HP Printers

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