MG6120 - cannot scan error "cannot communicate with scanner.

Hi, I have a Mac Book Pro with OS 10.10.5 (Yosemite).  I have the Canon MG6120 printer.  Since I updated to Yosemite, I'm more able to scan using the MP Navigator ex software  I get the following error message:

"Cannot communicate with the scanner.

Cable may be disconnected or scanner may be turned off.

Check the status.

Scanner driver will be closed.

2.1.0.

The only way I can scan is by using the touchpad on the printer and saving the scan on a USB key.

I went to the page support and downloaded the latest drivers, but he has not made a difference.  I need to remove the printer and re - add again?

You will appreciate greatly any help or advice.

Thank you very much

Alice Berman

Hello.

If the printer is used via the USB port, make sure that the printer is connected directly to your computer.  Avoid using USB hubs or extension to connect devices.

If the printer is used with wireless, please proceed as follows to save your scanner to work wireless on Mac:

1. click on the "Canon IJ Scan Utility" icon on the top of your screen and choose "display settings." (Located near the clock, looks like a scanner open with an arrow below). For the latest operating systems, the program can be located in the Canon Utilities listing applications.

2. in the next screen, make sure that the network version of the printer is selected instead of "do not use". The network version will be a long series of numbers next to him.

3. click on "Scan-of-operation-panel-settings".

4. a new window should appear, make sure that the printer is selected, and then click OK.

5. click OK to exit the utility.

Once done, do the following:

1. open the Application folder.

2. open Canon Utilities.

3. open MP Navigator.

4. Once opened, click on the "Settings/preferences" button at the bottom.

5. in the menu drop-down "Product name", select the Network Scanner.

6. click OK at the bottom.

Once done, try to scan from MP Navigator.

If you continue to have difficulties, find more help contact us.

Tags: Canon Printer

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