HP and Sony camera

I have a Sony DSC T10 and a HP Envy I7 TS with Windows 8.1 and the camera is not recognized when plugged into a USB port.  Device Manager does not recognize the device.  Installing the updated Sony software and it does not find the device.  Any ideas, please.

Hi clb7122,

When a device is not recognized by the computer, it can be for several reasons. I've included the document "troubleshooting USB (Windows 8) connections." Please select the option for USB device not detected by Windows (no name of device in the Device Manager)and follow the General troubleshooting steps.

Please let me know the result of the resolution of problems and if you are able to correctly, connect your camera after troubleshooting.

Thank you.

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