hp blue circle on black screen, can\ ' t access the boot options for the recovery disc

I have installed Symantec disk full encryption and encrypted hard drive. Then I restarted the pc. I get a black screen with a blue HP logo in the Center. The low right sysa message press the ESC key for startup menu, but no key is working. Each button gets a beep. If I turn the power off, then on and press the various f keys, I get different messages but still no answer from all the keys.

Symantec sent a disc of recovery for deencrypt the drive, but I can't get the pc to load from the drive. Any thoughts?. I reset the computer twice (battery and power cord, hold the power button / stop for 30 seconds)

I remove the hard drive and then turn on the laptop to see what answer the BIOS.

From your description of the problem, it sounds as if you may have encrypted the whole disc rather than only the C: volume or the BIOS ROM file is damaged.

You should be able to go beyond the HP screen to access the BIOS.

The BIOS should give complain that it cannot find a drive with a bootable operating system.

If this happens, and you have the recovery disk set or usb recovery media, life is good and you will need to take a look at the Symantek forum to see how to proceed with your encrypted drive.

If it does not then, the problem is the BIOS on the system board.

By pressing the ESC key and have the start menu appear is conditional on the BIOS being in good condition. Yours may be damaged. Try download a softpaq BIOS on another PC, extract the BIOS ROM file and put it on the root of a usb key. Put the USB key into a USB port on the laptop. Press the power button and immediately hold down the Windows key and start receiving the B key. If it works and you see an led flash, release the keys and wait. the process must load a BIOS file to replace the one damaged. This takes time, so be patient if you see a blinking led or no reaction from the laptop for a few minutes.

Post your results here and we can take the next steps, you can take.

Best regards

ERICO

Tags: Notebooks

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