[HP C4180] Pilot and SW: no installation possible

Hello

I have a HP C4180 printer I used for a few years now, with a Windows XP computer. I recently bought a brand new, running on Win8.1 computer. I tried to download the SW/driver package on your Web site and have already spent a few hours on have install correctly. No question.

Here is what I get:

1 / whenever I start the installation it stops saying "Runtime Error! Program: C:\...\Setup.exe this application has requested the execution to terminate in an unusual way. For more information, contact the application support team"

2 / after reading some advise on the forum, I went into the temporary folder that is appropriate to run the uninstall_L4: it will not run correctly and crash, run again indefinitely.

3 / I tried to erase any file related to HP in my program folder files or in the temp folder. This does not help.

Please tell me what I need to do. I think it's a shame to have to spend so much time on a device that is supposed to be "plug and play"!

Help, please

Alexander

Hello

In addition to the facts that I spent a week away on holiday, here's a summary of my quest towards the installation of HP SW.

1 / updated: I actually had a few updates installed as well at - it

2 / I installed the Visual C++ Redistributable package

3 / I've installed .NET Framework 4.5.1

At this point, I tried once more an uninstall / reinstall action with more results than the runtime error is

4 / refresh computer: it took about half a day, to the siccativite back to the version 8.0 windows and all of my software uninstalled...

At this point, I tried to install the SW and... the install has decided to run! but crashed at the end... I don't unfortunately have the error message. The Installer seems to perform an uninstall on himself.

As I got better behavior of the installer, I decided to go directly to Windows 8.1, because I feared that the passage from 8.0 to 8.1 would uninstall the SW anyway

5 / run all updates + switch to windows 8.1 + run all updates (lasts about 24 hours on my computer...)

Then I retried the installation and got a "file not found". So I did:

6 / correctly uninstall the software not installed through the "L3uninstall".

7 / launch the installer

And it seems that everything is ok now: I am to the point that I have to restart to complete the installation.

I hope that it is correct, in any case, if no, I quit!

Blancalex

Tags: HP Printers

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