HP C4385 don't scan and then cannot be found by the HP Installer...
A scanning several pages with my HPC4385 yesterday when the Scanner has suddenly stopped at halfway through a page of scanning. After a new attempt of several times, the software tells me that scanner could not be initialized.
I uninstalled the software and tried to reinstall and now HP and HP Setup Setup cannot find the printer/scanner at all?
Help!
One other thing to note is HP on the LED flashes quickly after turning the power on.
I also tried to do a full reset by pressing and cancel at the same time and no change in behaviour
Hi JABLand thank you for the answer.
I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.
I recommend then perform a reset of the printer. Return to the configuration of the system that you were before, by pressing the power and Cancel buttons, then blue, green, and gray buttons. You can use the reset instructions below:
Press the black 'Copy' button until the display shows "Reset Menu", then press the "Color copy" button once. Press the black 'Copy' button until the display shows "Reset partial" and then press the button "color copy". The printer turns off. Wait 60 seconds and power on the printer at the end of the reset.
Please let me know how it goes.
Tags: HP Printers
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