HP Deskjet 3512 panel buttons not working not

I have just very this printer yesterday and everything seems to work properly. The test print, then scan worked with out a problem. Now, today, I tried to check on something and when I was using the control panel buttons, the back button and the up botton do not seem to work. I tried all the other buttons and they are fine. I also tried unplugging the impression, then pluging it back. The problem has not disappeared.

Any ideas on how to get these buttons to work?

Thank you.

UPDATE - the printer is not 3512 3510 posted previously.

As mentioned previously, this printer was purchased on Sunday (03/31/2013).  The printer comes with a factory warranty 1 year.  I would advise to call the HP Technical Support about this printer due to the problem that you are experiencing.

If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

Tags: HP Printers

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